Location, open space, housed multiple families well. Bathrooms and bed rooms were quite nice.

The security appearance of the door was the biggest concern. The siding on the door looks like someone was trying to break in at one point or it is falling off. Some of the furniture or appliances listed/shown were not there.

Location location location

No wifi, no follow up by staff although we got in touch with them repeatedly and they promised they would fix it. Security is minimal, no locked doors up to the flat door, elevator broken.

The location was great, close to the city center and transportation, spacious rooms, clean

bad communication with the staff, we couldn’t reach them, they responded very late to the email and messages on booking, but responded after we called a few times, we didn’t have Wi-Fi, the elevator wasn’t working, sofa not comfortable at all

The key procedure was terrible they should have told me outside of the gate they were writing inside of the gate for which I called 2 times while I was on roaming and then I understand where the actual key box was. Terrible

There was no reception there was no internet for all 4 days no iron double bed was terrible it need to be replaced as I slept for 4 days I got back pains and no tissues no shampoo and bath soap I complained but no response

Location was good for sights and public transpo

Not friendly to people with mobility issues. Major issue: They put us in the 3rd floor. I emailed before the trip to ask if we can be moved to lower levels as I was on holiday with my parents and my mother had mobility issues. I was assured that the there was a lift and that it should work. When we got there, the lift was turned off, the stairs were steep and narrow. We all had difficulty carrying our luggages up 3 flights of stairs, let alone my mother who has limited mobility. I tried to call the number they provided but can’t be reached so I had to message and get response only after a day or so. My mom ended up missing a lot of sight seeing and day trips as she would just stay up the flat. Minor issues: No toiletries provided so we had to buy and leave them. Pillows were almost lifeless, we had to fold up the duvet to use as pillows. Stayed for 4 days, Internet and TV got cut off in day 2, reported to then but never got restored. It was hard to get any form of assistance. I’m super disappointed.

location

run-down and wasn’t very clean.

The flat is nice and spacious. It was enough space for 5 people:)

The walls are super dirty, and there was mosquitoes in the bedrooms. The sofa was also really dirty.

The location is easy to find and is close to bus stop is easy to go travelling.

The window and the curtains is a little spoiled

The location was great and the appartement was clean.

the sofa was not clean and there weren't a fifth blanket.

Nothing - besides the location in the city center.

The photo in the adverisement showed a nice and clean apartment, but it wasn't that apartment we have rented. The apartment was un clean and with mold drifting down the wall. It was unhealthy to stay in that apartment, and we were after two days relocated. The kitchen in both apartment was really scarcy equiped - it wasn't possible to cook own food. All in all a really bad experience - and we will not recommend smartflats to other travellers.

Location was perfect. It was clean.

Photos where not up to date. Beds were not the best. Blinders in the bedroom could not close completely any more.

it’s well located and spacious

the house is in bad condition - many rooms have water damage and no blinds. the house had no hair dryer and missing many amenities. the bigger challenges was that they never provided us the property keys so we had to literally leave the door to the building open- one time it was closed they never answered the phone and hung up on me when I was connected via booking. resulting in a tenant of the apartment complex letting us back in so we could gather our possessions

NA

No curtains in the small bedroom or the living room. Needed another sofa, some cushions and a coffee table. With the addition of these things it would be lovely.

The apartment was exactly as described and a perfect place to stay. It was incredibly central, clean and had amazing facilities. If I ever come back to Brussels I will definitely be staying here again.

Nothing!

Location is good access to Tram almost at front of the Place and 5 blocks to the Metro Station

modern flat in old building on top area among numerous bistros cafes minimarkets. enough parking plots direct in front of the door. could reach almost everywhere on foot, artmuseum naturemuseum oldcityhall....

bathroom filthy, mattress broken, kitchen utensils minimally equipped, no reply to complaint, no guide for trash disposal.

clean spacious and light

bad pillows not enough plates/ wine glasses etc no TV remote

Location

information sent was not correct. the key box pwd was wrong. it took me one hour to get a hold of someone to respond me. on top of that, I was only able to contact someone because I had a local with me. hadn’t this person there with me, I wouldn’t have been able to contact them. internet pwd that was sent was not the actual one and it could have provided me at least with internet to contact them. I was informed that there was no need to get an elevator although my unit was on the second level. good that they did have an elevator, though. the unit walls in general were dirty. it seems that it has been used a lot and the look is quite uncomfortable. looks like cheap motel inside. the pics I saw on the web do represent it although the furniture/decoration is not quite the same. finally, the toilet location is in another area of the unit, roughly opposite to the official bathroom. kinda very weird. they could have left another set of bed sheets to be used with the sofa bed. and the tv remote control was not there. so no tv in the end. lucky me I was not looking for tv entertainment.