After staying in this house a year ago and having many issues including rooms with not lights, leftover debris on the floor from the last guest, a leak from a shower upstairs into the kitchen, and a clogged drain (which we unclogged for them) in the downstairs bathroom and reporting all of this to the rental agency, we decided to give it one more try. We assumed things would have been taken care of since our last stay was full of problems. To the contrary, many of these same issues were still there. Upon arrival, one of the bathrooms was covered in debris and out of toilet paper (which we reported), the downstairs bedroom was still without a lightbulb in the overhead light, and the same leak as last year began again in the kitchen from the bathroom above. In addition, this year we found that the heat in the downstairs was not working correctly - we had a difficult time getting it above 67 degrees (with the door to the upstairs closed) and froze all night. Beautiful house with lots of amenities, but for the price we paid and the things we reported last year, we would have thought things would be more well-maintained than they were.

We were excited to be able to rent a cabin on the mountain edge in the Laurel Creek Community. However the house was not well maintained and reduced our experience. It certainly was not worth the cost per night. We are frequent customers who rent almost quarterly in the Boone, Blowing Rick and West Jefferson area. Your home had lots of maintenance issues. It is obvious that the owner is more interested in the sale of the property than prep for the renter. The kitchen was poorly stocked or not arranged where the renter could find the needed items. Towel racks, toilet tissue holders, and curtain rods were held poorly and some fail during use. TV had no instructions and guide did not work. There was not an outside garbage can to deposit trash which required us to carry our trash off in our vehicle ( and no convenient centers open in the area). Providing 1 wash cloth, 1 bath towel for a 5 night stay is inadequate despite we later saw that in your information. Still not the standard we have experienced. Only had 1 large towel for hot tub which we could not believe. Hot tub was not fully operational - all jets did not work. Truly this house did not meet our expectations for what we thought we were paying for. We have not been dissatisfied with Carolinas Cabin Rentals in the past, but we will certainly not rent a house with you when we can determine that the owner is in the process selling the property. The oversight of the rental company is just not present.

On arrival to the house on Aug. 4, 2019, after unpacking all our belongings we noted debris on the floor by each door on back side of house. I called the office and they sent a housekeeper and she vacuumed the debris. Nobody knew what it was exactly. The house did appear to have been cleaned, but not recently as there was dust on all hard surfaces and cobwebs from lights etc. and spiders in basement bathtub. One of the toilet paper holders in upstairs bathroom was broken off, and other one was loose upstairs. After being there a couple of days we called because the only DVD player in unit was not working. We were told they may not be able to replace it so we purchased a cable to stream videos (for the kids) from ipad to tv. The next day I got a call from Felicite saying the maintenance man was coming to check on the reason for the debris, as well as bring a new DVD player. He did come and that problem was taken care of. When we checked out yesterday I noticed as we were about to leave, water was dripping from ceiling over the laundry area, so I called to report that as well as other maintenance issues mentioned, including several light bulbs burned out throughout the home. I was told I could have called about all these things during the week. I was also told the houses are all checked by maintenance after each departure. I find it difficult to believe this house was checked by maintenance any time recently due to all the issues mentioned above. And when I go on vacation and pay for a house I do not want to spend my time calling and receiving calls from the office to report things that should have been taken care of before I got there. Overall we enjoyed our stay at Eagles Nest, but disappointed with the maintenance issues mentioned and cleanliness.

Beautiful location and cabin was very good, neat and clean. Was well equipped to accommodate our family of 11. Would highly recommend this cabin for a good vacation for large famalies.

The house was perfect for our weekend! We had a family gathering and had plenty of room. The neighborhood is beautiful to go with the views!!

We stayed at Eagles Nest with the whole family. The property was everything we could have asked for. The house was amazing. We would highly recommend the property to anyone wanting to visit the Boone community. We only stayed for a weekend but could have stayed longer and never need to leave the house. We will be coming back and staying at Eagles Meat again in the future.

We had a wonderful time and the house was plenty spacious for our large family. We loved the house except you could hear people in the other rooms which made it hard to get children to sleep. Carolina Cabins were wonderful communicaters and very informative before we arrived. We had a rail broken on the stairs, toilet seat broken and towel rack broken. We called to report it and it was supposed to be fixed but never was. Other than that we had a wonderful experience.

Clean home with lots of space for our large family.

Our stay was fabulous. House was just as described on your website. Our only problems arose from issues that the cleaning/maintenance service left - clogged drains, leaks in ceiling from tubs above, popcorn, kernels, balloons all over floor, lightbulbs out in several rooms leaving no lighting at all. Would use your company again, but hope a new service was used for these issues.

Beautiful home. We thoroughly enjoyed our family's stay. Thank you. D. Brooks

Great place. Everything goes smooth with a great staff. If you need anything just call them and they'll handle it

This is a great space for family and friends to rediscover one another. The views are great and the location gives you easy access to so much that the Blue Ridge has to offer. The supplies were a little lacking and some basic maintenance was needed in s couple of areas, but the overall atmosphere was delightful and I would go again.

Eagles Nest was clean and very spacious. Really enjoyed the family/kitchen area where our family could be together for games and meals with plenty of room.

The Eagles Nest was very clean and spacious for a large family. Definitely recommend it!

The cabin had a nice view and spacious but there were minor things which we feel should be fixed. We had seen some flying bugs. Also the top floor bathroom is leaking water in to the kitchen area.