חוף הים, האוכל במסעדה הראשית, החדרים, הבריכות

השירות והאוכל במסעדות החוף- שייקים מלאים בקליפות וגרעינים, חוסר גמישות בהזמנה מהמסעדות הצמודות

The views of Spinalonga from our room were incredible and the hotel itself is very beautiful and comfortable. The staff were generally very helpful and friendly, and interacted well with our child. The pool and beach are lovely and had comfortable sunbeds, plenty of towels, they also had a call button service that was very good. Our son got step throat/tonsillitis whilst at the hotel, and was vomiting and had a fever, the reception staff upon our request called a doctor who was with us within the hour, they did give us regular updates as to where she was, and the pharmacy sent the antibiotics to us, and a member of the team brought them to our room, which was an incredible service. We did speak to the guest relations manager over issues with the pool in particular, who was very apologetic and made sure that our issue was resolved. Housekeeping and the turn down service were very good, and the team were very friendly and professional.

The only way I can describe the buffet restaurant was chaotic, it did not make for a relaxing experience, you often had long waits to get drinks, or get your own, we had to clear our own plates to make room, there seemed to be a distinct lack of little spoons which is a bit of a basic given there is yogurt, tea, coffee etc... we did go early in the season, so a lot of the staff were inexperienced, however there was a lack of leadership to oversee service. Also for a premium hotel, the food choices were limited. We did dine in Blend, the food was good, however, we had to wait for 1.5 hours from when we first sat for our mains, which with a toddler was challenging, I did ask a few times where our food was. We booked a room with a private pool, which although the view from was spectacular, it was very small, compared to some of our neighbours, and you couldn't really walk past the sun loungers without fear of falling into the pool. Also, the filter in our pool didn't work for 3 days, not through lack of trying from us after several phone calls and visits to reception, which left it unusable due to debris and flies. We booked an airport transfer through Domes, we requested and received confirmation from the hotel that there would be a car seat available for our little one. We were met at the airport and the driver immediately noticed that we would need a car seat, which he did not have. He showed us his booking confirmation, which said we didn't require one, so we had a long delay whilst he tried to borrow from other companies. We also could not fit 3 cases, and a buggy comfortably in the car, so we had to book a minibus for the return.

Stayed in the luxury villas and just wow it was so beautiful. Loved the personal pool and rooms were simply stunning. Staff were exceptional and facilities were top notch.

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ein Traum. tolles Hotel für Singles und Familien. Das Personal ist extrem freundlich und hilfsbereit und alles ist sauber und super ausgestattet. es fehlt an nichts.

Das Hotel ist wirklich excellent. Es gibt einen einzigen Kritikpunkt: Die etwas intransparente Preispolitik der top Hotels hier. Man muss einfach wissen, dass es mit Halb- oder Vollpension nicht erledigt ist. bei dem Abendessen ist Wasser nicht inklusive und es gehört zu der Strategie aller Hotels hier, dass der Gast noch einiges an Geld zusätzlich zu der gebuchten Unterkunft und Verpflegung da lässt. Wenn man sich bemüht kann man die Kosten einigermaßen gering halten, aber man möchte sich ja im Urlaub auch etwas gönnen und am Strand oder Pool mal was trinken oder ein Glas zum Abendessen und das kostet dann eben 10 € im günstigen Fall. Wenn man das weiß und einkalkuliert ist es aber eines der schönsten Hotelerlebnisse, die wir bisher hatten.

nice views from one side over the island - if your villa is that side (ours wasn’t). nice beach, though small sand part and rather cramped in high season.

hotel is very large spread over large area. feels like two different hotels shoved together with new modern part not really fitting in with the old. transport around the hotel is poor with golf buggy’s needed to get from one side to another and regular 15-20 minute waits. didn’t feel personal at all (felt part of large international hotel group, which it is). our room had a very bleak view and was so incredibly windy out balcony and plunge pool were barely useable.

Good facilities and helpful staff Nice food Clean rooms

Core rooms are far from the beach/resort areas Noisy air conditioning in rooms Gym is poorly equipped Beach didn’t have much sand, mainly mud Adults areas not really kept clear of kids

Superb location. Views are stunning. Feels like a little village. Beautiful beach, comfortable rooms, great food

Service was slow at times

Exclusive location quiet and away from the hectic beach town of Elounda which is not too charming.

The reservation and restaurant system is and over abundance of administrative work.

The facilities and the resort. Well spaced, loved Core and kids bubbles show. Haute Living was an great extra for food and drink. Beach bar was lovely Plaka worth a visit

Quite far from towns for family walk but a quick taxi journey

Pool, kids club, and Core

the steps at Core - dangerous for young children

Amazing view, lovely atmosphere and welcoming stuff and an exceptional costumer service, especially maria angelaki the front office manager!!!

The food in the restaurants doesn’t feet the high level of the hotel

Beautiful location, exceptional staff and service. The staff are very helpful.

beautiful clean updated pools beach. they upgraded us to a luxury villa. we had a sort of family reunion it was great both for the kids and adults. I would definitely go back. the setting is gorgeous. staff is great. facilities are top notch

nothing

Really enjoyed our holiday, staff were sensational with the kids.

bit of a hassle taking buggies around the property but not too bad.

Whole setting, surrounded by mountains & sea. Vast site , but still felt very personal. Staff so attentive, special mention to Stacy.

Staff and hotel were lovely. Food was great with decent variety of choice.

Our hot tub didn't work and the pools were freezing cold. The kids pool should have been heated at the very least.

The resort had lovely views and rooms were luxurious and spacious.

it’s quite a large resort which can be a problem when trying to get around by foot. it was also much more family oriented than I had anticipated. I’d probably opt for one of Domes adult resorts next time.

really fab staff that bent over backwards to accommodate our baby who is dairy intolerant. We were stunned that they had bought him special yoghurt and spreads. the baby cot was excellent with a proper mattress. food was pretty good. some days excellent and some days average. the one bedroom set up was just amazing so we could put our baby to bed in the lounge and then not have to worry about using the bathroom/ watching tv/ being out on the patio.

for the baby/kids food there could be a bigger selection. it would have been good to have always offered plain pasta and plain boiled/steamed veg without oil and butter. there was a 7 euro Prosecco which was horrid and a 25 euro glass of champagne and nothing in between. would have like a nice cava or cremant. our hot tub was cold for 4 days. there were ants in our room but this was resolved very quickly. the on site restaurants (other than the included buffet) are expensive.

We absolutely loved our stay. The staff is very friendly and service minded. Surroundings are beautiful, view is spectacular, plenty of ammenities, beautiful tenniscourt, pilates on the beach, nice heated pool, good choice of restaurants. Nice, spacious rooms with an outdoor jacuzzi.

Everything was perfect, we will defenitely come again. If you like a view, chose a room with sea view, it's defenitely worth the money.The garden view rooms are not as nice.

gorgeous

too big, there would be too many people at height season

Classy resort feeling, Most staff friendly and smiling

- security at the entrance, evening, you are being shoot and humiliated by the parking Guy - towels, some have holes inside, some traces - swimming pools cold, suppose warmed - adult zone, adult pool, adult restaurant... The main ones. Family pool hidden back in the mountain. You feel like hidding if u hv kids, not what resort are made for ! - all restaurant closed before 9.30, we are in Greece! Most of them just Never opened, its october. - Pricing, 1400e for 4 nights for all i mentionned above is NOT OK - jacuzzi in the room is good but right front of neighbor door?