Very clean hotel with decent size rooms, comfy beds & pillows.

Food here is appalling, the whole idea of an all-inclusive is that I don’t need to eat elsewhere. The food served in the buffet restaurants and snack bars is the same and is practically inedible.

Great location , helpful staff , clean and friendly

The pool was too deep

Fantastic value. The hotel is four stars but has exceeded expectations. I would give 4.5 stars as the entertainment and staff, mainly, are brilliant. From the maids to the animation team (Miguel, Sol and Brian and Natallia, to name a few, always smiling), everyone took the time to fuss about our little one. One night's entertainment with Grease and Mama Mia was a better experience than the Westend. Last but not least, the photographer Simon was exceptional. We feel like we made a friend as he was so personable. Honestly, the best holiday experience we’ve had as a family. Pros: all you can eat selection is better than most all-inclusive, the friendly staff and great entertainment. Cons: it’s hard to come up with anything, but if being picky, a better children’s pool area with a slide or something similar. We’ll be back! PS. A bottle of Prosecco (which is listed on Waitrose website for £12) was gifted with a bottle opener on our first day, a lovely touch.

Cons: it’s hard to come up with anything, but if being picky, a better children’s pool area with a slide or something similar

Rooms clean, hotel clean, staff friendly, entertainment staff exceptional especially Soi (how he manages to remember most guests names and greet them daily was a pleasure!

The food was extremely good and lots of choices at dinner. The animation team was very active. The staff were all very respectful and nice to talk to when needed We had a great stay and would highly recommend this hotel for lots of reasons, especially for those who like to have lots of activities.

For some reason the keycards are very sensitive to cell phones and stop working if they are in close proximity to a phone and I had to go several times to the lobby to get this sorted, it can be a bit difficult to keep these things apart at all times. The noise insulation between rooms could be improved a lot, we were a bit unfortunate to have very loud and inconsiderate next door neighbors, noise from the hallway was also very noticable. Other guests is of course something the hotel can do little about but better insulation would go a long way, still this is nothing a pair of earplugs didn´t fix when it came time to go to bed.

clean and tidy at all times and every member of staff was amazing

kids club was not a real kids club, fight for loungers every day, too many people hotel too small

location just short walk from the beach food excellent staff friendly and hard working

people smoking and vaping by pool not in designated area

Most things

Not sure it was good value so no problems