-good wifi connection -small kitchenette with all the equipment for cooking -good location -working electric heater

it is very well located

there were no shampoo or any kind of cream , and toothpaste in the bath. there were absolutely nothing in the house just a 2 sugars and 3 creamer and 3 tea bags 😶🫣 I believe with a couple of euros you can at least put some stuff in the flat . the cleaning in my opinion could be better the check in process was very smooth though the parking was not very easy to reach . the flat smelled a bit in general we tried to keep the windows open for an hour to make it better but in general was good for one night stay

Nothing

The room was so dirty , no television and no working heating - kitchen was very old and very dirty I immediately walked out and booked another hotel room in a different hotel

it was near the swimming pool

it was cold and old

The place garden and general place is really nice.

The lady who handles the emergency number was very impolite and mean. I lived in Leuven for 9 years, and never encountered such a rude person in the city. I have never been treated that way at a lodging place in my whole life. I had a problem with the booking, and -when I realised that- called to a number, but nobody picked up (as it was a bit late). I did receive a bunch of e-mails, but they were incredibly confusing and I was not sure of what I needed to do. I arrived at the place hoping that someone could help me, and managed to call her to ask for help, and the "emergency number" lady was EXTREMELY rude and condescending. She was never willing to listen to what happened, and was super upset because "I made her come to the reception"... while -supposedly- she is there for that (either as an employee, or as a business owner: whatever she does) She was being so, so mean to me, that I was on the verge of leaving the place with my luggage in the middle of the night, at a freezing temperature, and exploring other options, but she changed a bit her tone and rushed. It is very, very important to understand how is the life of a business traveler. If this place cannot understand that people like me (who are traveling and can face issues with no bad intention in between), nor can improve both their CX (including customer service), please don't promote the place via on Booking.com. I am a pretty seasoned traveler and cannot understand how come I have my money to people who dared to treat someone they did to me. It is unacceptable, and -no matter what mistake I could have done, nor setbacks I faced- do not deserve to be scolded in such disgusting manner. I m not a 5 year old kid. As I would say in Spanish: ¡qué gente más nefasta!

Location was great. The rooms were spacious and the bathroom provided all what was needed.

The reception was open on weird times, and even when it was supposed to be open, no-one was there. This was rather annoying. Next to that, the room was not very clean.

Incredibly friendly staff, rooms were above expectation for this price range.

It is only about 1.5km away from Leuven station and is near the edge of the ring.

I booked 11 nights of Business studio Twin through Booking.com and completed the online check-in. When I arrived, the receptionist told me there was a mistake and there was no Business studio Twin available that evening. I had to stay in a Budget studio Single for the first night and then move to a Business studio Twin the next day. I asked for a partial refund of the price difference through their website and recieved no response. New tea bags and coffee were not supplied through the entire stay.

the location

it was old and there wasn’t a lot of maintenance. and there was no toilet paper!

The receptionist was very rude. I came at 3pm after an international travelling. But she refused to checkin although checkin time is at 4pm. It was just one hour before. She was waiting for exactly 4 pm to check in however the room was ready and I was really feeling cold outside. Another thing I want to add is there was no room service there and no breakfast. Although they charged me 420€ for 3 days but there was no any service there. The window was also completely broken and anyone could get into the room using the broken window. Overall I don’t feel it’s worth it. The location is also far from the central area.

The receptionist was very rude. I came at 3pm after an international travelling. But she refused to checkin although checkin time is at 4pm. It was just one hour before. She was waiting for exactly 4 pm to check in however the room was ready and I was really feeling cold outside. Another thing I want to add is there was no room service there and no breakfast. Although they charged me 420€ for 3 days but there was no any service there. The window was also completely broken and anyone could get into the room using the broken window. Overall I don’t feel it’s worth it. The location is also far from the central area.

it was open

too hot no AC

Great location.

Amenities are a bit old.

There is a room like a studio with a full kitchen and toilet/bathroom and other facilities. The rooms are after a full renovation. Not so far is a good place for walking

The small problems like the bath cabin that isn't hermetical for water and has a cold/hot regulator that stole 15% of space of small bath cabin, the doors of kitchen furniture that can be opened on the wrong (non-comfort) side, the TV - tuner that hanging on cables, etc. These are zero-cost problems but not so clear why they can't be fixed

Very comfortable bed, spacious room with all comforts, 15-20' by foot from the center. Easy to find, easy self check-in and check-out, quiet place.

There wasn't any soap to wash and no supermarket open at the time I arrived.

it is really nice place

Locatio

Parking area.

- recently refurbished, modern and clean rooms

Easy to find and in the nice quiet location

If you do not have the window open the apartment gets really foggy. Too much moisture.

Location

Front door to street was always open Noisy guests kept us awake during the night Somebody tried to enter our room during the night

Dirty. The dust was settled down so that it changed the color of the floor. The shower was leaking on the floor.

clean & functional

slightly worn poor lighting in bathroom

Mattrasses were a little lumpy.

We wanted to rest and we did as we were accommodated in a quiet apt overlooking a nice garden. In fact, it is a bit like a small beginijenhof for which Leuven is famos🌞. The kitchenette is sufficiently equipped with cooking utensils , hence we could make ourselves own meals (sorry for activating a smoke detector 👎).

There is nothing to complain about.