Comfortable

Cold impersonal waiter for dinner No smile uninterested

The room was lovely and big and clean

The staff were not very friendly. There was so atmosphere in the hotel, it was very cold looking. There were no coffee/tea facilities, iron and the sage didn’t work which was disappointing.

Clean, friendly staff, great restaurant.

May be not italian style hotel, but more nordic or Scandinavian.

we have booked a suite it is very spacious and neat

there were no kettle or coffee maker but we have asked for one and they brought it to us. the breakfast is very very simple

Location is great, quiet end of a street and close to a beautiful park. (Third reason why we choose the hotel, other two did not materialize)

A few things are not okey; - pool (one of three reasons we reserved) is in fact a small pond, you can not swim in water level of 50cm and Booking should be aware of that misinformation. - SPA non functional, advertised on website and in hotel, but for undisclosed reason closed until further notice. (second reason why we book hotel) - parking, advertised as available but we were told it’s full (hotel was not at full capacity) - ongoing building works (I presume for a few months now, means you may be woken by a jackhammer)

Very clean hotel, nice pool with enough sun beds (it was not busy at all), room was great and very clean, bed was very comfortable.

Breakfast was only okay (very little option in terms of cooked food, the scrambled eggs seemed a bit raw). Lunch was delicious but pricy as the the portions were so small. Some staff were friendly while others seemed a bit rude (like they hated their job), a pity that the beauty treatments were closed.

Spacious rooms with a great view over the mountains and woods of Montecatini and the pool

Due to corona the breakfast had to be served from the buffet and took very long. The staff was very helpful but it took very long to get breakfast

The manager was very kind to us, helped us excellently.

Unfortunately, due to covid we couldn't use the sauna.

It was a lovely clean hotel with a beautiful pool and nice big rooms perfect for families. We were so glad we found them after our disastrous stay a day before at another place. Perfect area as well right near the park.

The bar fridge was a bit warm in the rooms. It also looked like they were short staffed now and then and there weren’t always swimming towels but other than that all goos

Service and location Bathroom. breakfast and dinner generally good. Cleanliness of rooms and chamber maid was spot on . Head waiter very personable... good english... struggled with less enthusiastic staff

Reception staff generally cold . Stand-offish, Plastic tumblers... no glasses to drink out of... Poor for a 4 star hotel? No coffee available at dinner I was advised to go the the bar. Stayed here over 20 years ago I think it has modernised and lost its 4 star sparkle. Restaurant now like a mid standard dinner no table cloths etc Starter and deserts buffet self service only Bar lounge area to bright cold. no enthusiasm for this are from the Hotel staff`