it’s got a nice pub serving good food

we had a leak in bathroom causing water on floor which could be dangerous & a broken toilet seat wen reported told it’s an old building poor answere

dog friendly, good food and comfortable

nothing

The staff are friendly and efficient and cannot do enough for you. The facilities are good and the hotel has a nice feel about it. We have stayed here numerous times over the years and have never been dissapointed.

the property is beautiful and clean , welcoming and very comfortable.

Price, location, comfortable bed

Found ants in the room. Woken up both mornings between 7.30 by staff moving cages outside for half an hour. VERY LOUD

very flexible breakfast despite having set breakfast dishes as an option. Very good hotel. Some people did have a dog with them although I don't have a dog. - Good to know.

all good

Staff were great.

Room was moldy and rotting. Bed was small. Shower was black and very high with small doors. Room was dark and pokey.

Our room was comfortable, the location was one we chose so that was fine too. The staff were friendly - especially the gentleman who checked us in and then also served us while at dinner. His recommendations on food and drink were welcome and very good.

I would say that dinner was a great and breakfast was okay. Maybe a little let down there for them. Note - we had porridge and toast, so I am not sure what the cooked breakfast was like. There were great choices for breakfast on the menu, though. Our room was right next to the sign out front, so maybe a blind in that window would help the light coming in at night time.

The room was nicely furnished and comfortable, we slept really well. Staff were all very friendly and helpful. The breakfast room and bar areas were all spotlessly clean and really nicely decorated and furnished. Good coffee and wine menu

The food wasn't great. Breakfast - Poached egg was not cooked properly; scrambled egg rubbery and really not edible; croissant very dry and hard in the middle. Dinner - French fries were only lukewarm; burger was pretty tasteless; lasagne ok but not hot

The restaurant was lovely

The noise of deliveries and emptying of bottle bins late at night and early in the morning

The staff were very friendly

The room and bathroom could have been slightly cleaner and I couldn't get wifi in the room.

Friendly welcome, nice room., lovely evening meal. Location was good for visiting the angel of the North

Decided on a change for my breakfast ordered eggs benedict. It was disgusting barely warm served on a cold plate , eggs broken sauce lumpy

Breakfast was lovely and the staff very friendly. They went out of their way to help us. Room decoration reminded us of national trust properties. It was really tasteful. Great shower.

The room was smaller than we expected but maybe we should have paid more attention before booking

Brilliant location for a trip to st James park! Lovely bar/restaurant arms and smart, clean rooms.

Superd breakfarst service.

Shower cubicles must be bigger. I struggleled. My daughterin law wou be un able to use the room 7.

comfortable

room a bit small

Really expensive for the GNR weekend....

Restricted food options

The location was very good for exploring the area

The room had no draws and limited coffee and milk.

Comfy room, good food and friendly staff

We couldn't fault anything. The room was amazing. Very clean and spacious. The bar downstairs is huge. Food was excellent. Great breakfast. Will definitely be returning.