Facilities, access to the beach, activities, cleanliness

-The front desk called us at 12:30am to let us know our car seat that the airline lost had arrived. Nice to know, but why wake us up in the middle of the night? - some days the room didn’t get cleaned until 5pm

Todo

Great pool area

Stayed Sunday and Monday which are the two days the fine dining restaurant is closed.

Todo es Hermoso. Volvemos de nuevo aquí. Tiene todo lo que necesitamos en unas vacaciones

Área piscina, múltiples juegos para hacer en familia.

Un poco costoso el buffet de desayuno.

OUR ROOM WITH OCEAN VIEW WAS VERY NICE, WE HAD LOVELY DINNER AT THE RESTAURANT AND ALL THE STAFF AROUND THE POOL AREA WERE VERY NICE AND HELPFULL.... THANK YOU WE WILL TRY TO COME BACK ONE DAY..

WE LOVE SWIMMING IN THE SEA... BUT WEATHER DIDN'T REALLY HELP AND THE BEACH WAS NOT THAT CLEAN...

everything

nothing

Nice facilities. Beautiful environment

Very expensive for the price. They constantly charged pre authorizations in the credit card without asking, the staff couldn’t explain properly why, how and how much… all they would do was laugh and blame “the system”. We had breakfast included, we found out the first morning that our breakfast was only continental which means: second class, you need to pay extra if you want the full buffet and more importantly if you want to eat at the terrace. They also charged me for the parking without previous notice. It is a nice hotel but given the very high rates we were expecting a different treatment.

Great place and facilities.

Beautiful setting. Friendly staff. Good food. Clean rooms and environment.

It could use updating but it wasn’t bad.

Todo

La comida en la terraza,los muchachos del bar de la terraza,un ambiente acogedor, la habitación limpia,suficiente toallas,cafe,agua, estoy encantada y pienso volver pronto

el servicio , y las actitudes

las camas , estaban mal los colchones , tenían como hoyos

Si

La relación que hay entre el alojamiento y Booking, pues es frustrante que ellos permitan cambiar los días de estancia, por que por cuestiones personales, tenía que salir dos días antes, y en Booking, en vez de ratificarlo, devolvían la llamada a la propia recepción del Hotel. En definitiva, ellos si estaban dispuestos a cambiar el check Out, y me dijeron que solo se cobraría el tiempo que se estuvo allí, pero aún no he recibido la devolución económica

Location

The hotel is getting old. Needs to be redone. Nice place but needs refurbishing. Three days had noise from drilling/construction and no signs posted or advised. Pool on a Friday/Saturday night was close at 10pm. Was not given breakfast. After paying $2000.00 plus -breakfast should have been offered. Another bad thing I had to pay for parking on property of $15.00 a day. another 115.oo dollars. Booking.com will never be used again. I will deal with a chain and start to get rewards. After booking with you I saved nothing. The other cost would have been less if i booked direct. Not happy unless booking .com does something for me I will go on media and give bad reviews. I felt I was cheated putting a damper on my trip. Even my family said don't do this again. Good luck

All the facilities, specifically the recreational and restaurants

All of the amenities was great. The resort is beautiful and very clean 👌🏽

Pool

Everyone was professional. Facility is very clean.

pool

the pool was nice

the beach was disgusting we had to relocate to san juan, and unless you plan on only staying at hotel there is nothing and i mean nothing to do within an hour and a half drive,do not go here….

The pool.

Rooms where dark. Bathroom dirty. Bathroom vanity light broken. Lack of staff to play at the casino tables.

Lunch buffet was great! All staff was so nice and knew about it all.

Instructions for the pool towels and the other pool nearby can be added into a welcome letter. Hotel doesnt seem too eco friendly. That can improve as well. I didnt knew water was complimentary because it is not specified nowhere so maybe revisit the way finding signages.

Lots of families here. So many things for the little ones to do. The staff is super friendly & helpful

The prices for the buffet are steep, but the food is delicious and an added bonus for families is children 5 & younger eat free.