We liked how close it was to town. Everywhere we needed to go was a comfortable walking distance. The staff are all great and very friendly.

I was surprised with how dated the room was. Given the price we were paying, I was expecting a lot more. The studio rooms are pretty basic. We will stay somewhere on the esplanade next time. The breakfast is missing an à la carte menu. The staff were helpful with accommodating me due to not being able to eat from a buffet due to pregnancy but there were limited options and so we went elsewhere for the rest of our stay. The rooms are not well-insulated against sound. You can hear everyone out in the halls from your room.

I liked the overall look of the place and the pool are looked amazing

Not enough chairs with umbrellas attitude of staff saying well it is amazing we have this many umbrellas when asked Not friendly bar staff - too caught up in their own conversation and taking photos of themselves with flowers The restaurant was expensive, and the lamb shoulder was just some sort of meat deconstrued and not a lamb shoulder but the price was steep. Our room overlooked the roof of the restaurant despite me saying we were staying there for a special birthday.

Beautiful front of house, a few lovely staff at reception and bar. The location was good.

Room dated and grubby, no table or chairs inside only bed to sit on. The bed was 2 singles clipped together. I wanted to love this hotel as its cost was significant. Weird light situation with the bathroom having a frosted glass in the bed area. Anyone using the bathroom at night flooded the bedroom with light or went in darkness. Towels were old and stained. Appreciate this is a tropical area but the mould was visible in the bathroom. No privacy from the apartment in front of the room. I'm sure others have a great experience,

Super friendly and helpful staff, lovely room, gorgeous pool area and outdoor meal area close to the pools, easy direct access to the beach.

The bed was so uncomfortable. It was like sleeping on a brick. We both had shocking sore backs and each day it was worse.

The bed

What a great stay. Beautiful property in good location. Staff were great, even scored an upgrade which is fantastic after a long flight. Would definitely stay here again should we return to palm Cove

- the pools area and landscaping is lovely and well maintained - Lagoon Bar is very nice - all the staff I dealt with were pleasant and professional - they fully refunded my last night when I left a day early due to the noise, without me even having to ask for a refund. A very pleasant surprise.

- hotel wifi was so poor (ok for email, but video dropped out and buffered endlessly) that I used my phone's hotspot instead - no fan in the bathroom meant the room was hot and humid after a shower - STUDIO ROOM, which is what I had, is basic and tiny (most assuredly not "spacious" as the hotel website says). The website also says: "simple yet luxurious" -- simple, yes, but I saw no luxury! Not even a bathrobe in the closet. The bathroom is large, but the living area of the room has maybe 1m of clearance around the bed. (see photo) There is no comfortable chair to sit on, so the choice is the bed or a 'desk chair' that looks like a cast-off from a dining area. The balcony chairs are equally uncomfortable but in a totally different way -- no back support, and you slump, you don't sit. (see photo of chairs) Two people would constantly be in each others' way in that room. - I could rarely sit (or stand!) on the balcony, or even open the door for air, due to... - THE NOISE from the open-air restaurant and bar. I had the immense misfortune to be given room 223, directly above both. (I'm sure other nearby rooms had the noise just as bad.) In addition to the noise, the smell of the food drove me off the balcony -- the smell of food is appealing only if you are about to eat it; otherwise, it is not welcome and not pleasant, particularly if the food is meat and you are a vegetarian. - THE WEDDING RECEPTION on Sunday evening was even noisier than the general restaurant, with the addition of amplified speeches and party music going thump-thump. That was the last straw, and I jumped online to book somewhere else. - LIVE MUSIC on Sunday afternoon in the lagoon bar. Also open air. No escape. Bottom Line: Would I stay here again? NO.

The property was clean, our room smelt incredible. The location was great also.