we really enjoyed our stay! amazing view and staff very kind

average breakfast, parking was £10 a day extra. pool quite small slightly overpriced

no aircondition, which was an issue in case outside was 30+ cleanness was below expectation, and the 3rd bed was really bad. (we stayed 1 night so we not complained)

The location is perfect. We had a nice room with lake view.

We are a family of four and would prefer staying together in one room instead of two.

The view from this hotel are unbelievable of Lac Lugano. The entire staff at Hotel Europa was excellent and particularly the Manager who recommended a local restaurant, Bistro’ Lurati for our 30th anniversary. It was PERFECT and the best restaurant we experienced in Italy over 17 days.

nothing

Every staff member Excellent

Would of liked boiled eggs.

Staff friendliness and politeness. Great view, next to the lake. Breakfast very tasty

A lot of limestone on the showerhead Bathroom interior finishes could be improved Small room, a bit claustrophobic

When I searched on booking.com it showed distance 10km. After I purchased the booking and received the confirmation it was 35 km away! So I had to drive from Switzerland back to Italy where I had just crossed over earlier. We drove back to the hotel and the location was fantastic but very poor condition. We checked Inn and the manager asked us for 10 Euro to park the car overnight which I didn't and parked on the main road. He keept our passport's overnight which I founded very strange! The rooms were old , and furniture and bed's very poor condition. We all have bug bites from the dirty bed's. When checked out we were asked to pay a city tax! This was another surprise. I think booking.com should look at their ratings and don't mislead people because this is a very poor (Hostel) The location is great but sadly it's dying out, buildings next to the hotel are collapsing.

The bed, the bathroom, the room furniture

location is great, view on the lake is spectacular.

Hotel is quite old, you hear what is going on in other rooms, you hear people talking, if a neighbor is opening shades, this will surely wake you up...