Crazy spa!!! The service and attitude is one of the best I have seen!! (Especially Miika's service..;) Hope to come back again!!

big room, pretty nice breakfast spread, although after a week and nothing new it seemed a bit monotonous.

the hotel is not on the beach (though it shows up in the results when you filter) it is very (too) big, almost the size of a small village do you need to like that kind of thing. I hated that you need to pay and book for the fitness center !!!!!! and it’s only open 10 to 6 !!! I had to ask at reception for my room to be cleaned because it was just tidied up… asked for a refill of cotton and ear buds, never got it… quite noisy at night due to extreme proximity of all living units. finally room very dark and dodgy door that would not close properly unless slammed. for the price I would have expected more. final thought on the town: not worth the visit.

Loved the accommodation and location. But deeply disliked the internal division of areas - in previous stay we always ate on the harbour and this time (only on check in) we discovered that was not available anymore, but only for Royal something guests). Even the restaurants we could eat at had sections corded off for certain guests. As travellers without children ourselves we felt it was ridiculous that we should be lumped with noisy families and in a noisy and crowded buffet areas, simply because of an internal change that had not been clearly advertised on booking. Check in was also cumbersome and lengthy, despite there being no queue at all, with computers freezing and payment receipts that could not be issued there and then. This was definitely very different from the levels of staff customer service experience last summer.Thankfully, there were still plenty of other cordial and professional staff at the restaurants. But generally speaking, there were clearly signs that the high levels of service experienced before are now a thing of the past.. or maybe are now reserved for Royal customers only? Not what you expect from a 4 star hotel. That's a pity, as the accommodation is otherwise lovely and right next to a gorgeous beach.

Loved the accommodation and location. But deeply disliked the internal division of areas - in previous stay we always ate on the harbour and this time (only on check in) we discovered that was not available anymore, but only for Royal something guests). Even the restaurants we could eat at had sections corded off for certain guests. As travellers without children ourselves we felt it was ridiculous that we should be lumped with noisy families and in a noisy and crowded buffet areas, simply because of an internal change that had not been clearly advertised on booking. Check in was also cumbersome and lengthy, despite there being no queue at all, with computers freezing and payment receipts that could not be issued there and then. This was definitely very different from the levels of staff customer service experience last summer.Thankfully, there were still plenty of other cordial and professional staff at the restaurants. But generally speaking, there were clearly signs that the high levels of service experienced before are now a thing of the past.. or maybe are now reserved for Royal customers only? Not what you expect from a 4 star hotel. That's a pity, as the accommodation is otherwise lovely and right next to a gorgeous beach

Room ok but neighbours noisy.

Food institutional. Only eat in house on first evening. Special restaurant on site disappointing.

Location was great

Kitchen was not very well equipped

EXCELLENT

spacious, clean, good facilities.

T.V could have more stuff like casting and Netflix. as parents need to distract children to get ready to go out.

excellent accommodation really comfortable beds and beautiful cotton linen . loved the bathroom especially the shower . kitchenette balcony all great

only one news tv channel in English . balcony had not been swept on arrival and only swept once in my request !

lots of pools nice room

we were not given the room we had booked so had to complain. quite a large property most of the pools cold

excellent location, good facilities and good food

late check in, room wasn’t ready until 3.30

Location was good

We booked a superior bungalow, what we got was a ground floor apartment in a small block. It was comfortable but a little tired, the fridge was useless although an attempt to rectify the problem was made to no avail.

Nothing

Everything

The property is clean and modern

Great bungalow apartment with a front terrace and lovely garden area in front, with a side view of the beach and pool. The furnishings inside the apartment were nice and the bed was really comfortable. The Marina bar at the hotel was a nice place to relax and the bar in the Mar hotel next door that you could use, was really nice, with live entertainment too. A bottle of cava was only €14.50 and it came in a fancy ice bucket too, so it felt special.The buffet breakfast was great, with plenty of choice. We also ate it there one evening at a cost of €18 pp, which included one glass of wine, which was a nice change too, with good choices.

The food in the so called Mexican in the Mar Hotel was terrible! It says it’s a Mexican but it only has 2/3 things that have any connection to Mexico whatsoever. The Fish tacos were very nice, but the taco was thin and lifeless with no crunch at all. It was more like a pancake that you have with shredded duck. For mains, I ordered the beef steak, which was horrible, so fatty I could hardly cut through it. It was supposed to come with a sauce, but only came with 5 small Canarian potatoes, which were nice, but were more like traditional roasted potatoes in the UK rather than the Canarian potatoes we’d been enjoying up and down the island, as we were on Fuerterventura road trip,so had been to many restaurants during our stay. There was no side salad or garnish and the advertised sauce that should have come with it, wasn’t there either. When I asked about the lack of sauce, the waiter told me that it didn’t come with a sauce so I had to show him the menu in the hotel’s app. He then went away and came back with a thimble size pot with a thin green liquid in it and no apology. I ate two potatoes and two mouthful’s of the steak and sent it back. They asked if I wanted something else but I declined. My husbands rack of ribs were poor too, with so much fat on them that at the end of his meal a big corner of his plate was a pile of congealed fat. When the bill came they’d removed the steak, but on handing me the bill the waitress said they’d taken it off, but could not accept that the food served was terrible. That’s good customer service- NOT!! The Goleta Bar at the Marina, serves a nice pulled pork burger and nachos at lunchtime if you fancy a day time snack, the setting is good and the drinks prices reasonable.

Greet location, great rooms, Staff and the animation team especially amazing. Well done team

Just to be constructive. Music at the pool is too repetitive when visiting day by day

Hotel was very clean and staff were very attentive, nothing was too much trouble. We wanted a week to relax so didn't use too many of the facilities but what we used we loved.

There wasn't much to dislike and only mentioning it but it didn't affect our stay. 2 small points, complex is across a number of different options, adults only, villas, hotel etc and we were not really that clear on what we were allowed to use. Second point which was the hotels fault but there were a small number of young locals that hung around the walk way from the hotel to town and did make you feel uneasy. Again no reflection on the hotel as this had security on some nights and the complex felt safe.

Everything

Location- very nice modern and clean

na

extremely clean, tasteful

huge, fences everywhere