service was very good. breakfast delicious with alot of options

The wind whistling through the door but we were upgraded when we told reception

Staff was very polite and helpful. I booked the hotel online easy and i got the confirnation immidiately. I liked the location and the room was clean. I liked the bathroom

Everything was very good!

Everything. The staff were very friendly, efficient and informative especially the dining room Maria, Stella and Irini. Convenient location.

Nothing

Everything, furnishings, food, staff, all very good quality.

Somewhat limited menu for dinner/room service for healthy eaters.

Wonderful hotel. Just that.

Nice breakfast

Surprisingly small swimming pool

it was very lovely hotel , staff very , very helpful , was very disappointed when we arrived as from the photo , it looked like it was on the waterfront but it was located in suburban street , surrounded by buildings , but it is only a 5/10 minute walk to the old town . The photo was taken from the roof of the hotel , rooms were really lovely decorated and breakfast was relay nice , the old harbour is also 5/10 minute walk , but mostly bars and restaurants and shopping are in the old town .

water pressure in the showers

There is nothing not to like. The staff, cleanliness, breakfast, beds and location are excellent!!

This is not a five star hotel. Its a really really good four star hotel at the price of a five star. It just doesn't have that five star quality you would expect at this price.

Excellent location. Cleaning staff worked very hard. Very nice breakfast. Pool area was nice.

The bed was far too hard for me.

Convenient, exceptionally clean, we got as many towels as we needed.The staff were all very nice with one of exception.

The last day we were there we had a rushed breakfast … The woman manning the entrance … kept approaching us Checking to see who is going to eat breakfast. We are a group all five and two of us were really eating, the others couldn’t decide what they wanted to do. She kept coming up and trust to ask us. I found that a little disconcerting, since we had three rooms in the hotel, we were not going to cheat the hotel out of a $14 breakfast. We would’ve definitely let the hotel know how many breakfasts we had used that morning after we had decided who is eating. It made us feel uncomfortable. It was not the first time we’d eaten down there, but it was the first time we felt uncomfortable.

Staff were really helpful.

Nothing

Good standard of facilities and services. Reception very helpful.

Breakfast room was a bit crowded and staff struggle at times to give prompt service despite best efforts. Rooftop pool can be crowded too, or run out of chairs. Ground floor pool doesn't get direct sunlight so might be a good option for rainy day

Great breakfasts, the most comfy of beds..great location..loved Heraklion

Not a thing x

Quiet city hotel, close to fery port and intercity bus station. Good breakfast. Good restaurant for dinner (prices for wine at the upper limit, however).

Beds, linen, bathroom condition, balcony, A/C, rooftop patio and pool. Very friendly front desk

Nothing

roof top pool assistance with taxi

key to use elevator on line checking wanted too much info

Location was great

Hotel is 5 stars but it felt like it was 3 stars instead

Good hotel with excellent location in the center of the City, close to the port and the Airport.