good breakfast. Staff helpful. Bed was fine.

Room too hot and it was noisy, fans outside 246. No info in room. outside now very tired and needing lots of repairs. Bathroom door badly broken.

Breakfast, at £22 per person, was ridiculously expensive and for the two of us would have added 50% to the cost of our room! So we did not have breakfast at the hotel.

Friendly staff, nice location by river

Needs a revamp

The restaurant was very pleasant. Modern and clean. Breakfast staff very friendly. Lovely outlook.

Reception not very welcoming. Dark and gloomy as well as the rooms. Bathroom so small, towel was given one for two people and it had seen better days! As it was advertised as having a lift I didn’t ask for a disabled room but to get to the lift you had to go down stairs.

Although the chef did not appear to prepare breakfast, the staff did their best to cover in his absence.

Being offered the same sausage for breakfast as I had for dinner the previous evening.

Lovely comfortable room.

Bed was fairly comfortable

No proper flushing loo in the room Mould up the wall in bathroom Bath difficult to get in and out of Dirty sheets not changed despite room service Extortionate pricing for poor quality food Tiny food portions in restraunt Rude staff on reception Breakfast pretty awful overcooked eggs, raw bacon, stale bread. Fermenting fruit salad. Extra £5 charges for anything on breakfast menu that's not a "cooked breakfast" or porridge. Even if the food were well cooked it would be a rip off. An eye watering £7 for 2 pots of tea in lounge area where we were forced to wait because after a long and difficult journey we were told by reception staff our room would not be ready till 3.00pm. No effort was made to see if we could have it a little earlier. No offer to store our luggage as specified on your website Reception staff having an informal chat with a second member of staff on our arrival ( obviously of a personal nature) we were stood waiting for quite a long time until the lady on reception decided to acknowledge we were there. Staff very sparse with long waits at the bar, resteraunt and at breakfast leaving it unmanned until a member of staff decided to come along. The whole hotel looks tired with peeling paint and old tatty furniture. Very very shabby. Not at all happy 😞

Staff were pleasant and service good, especially at breakfast. Filtered water dispenser by the lift is a nice idea. Room was spacious & bed was comfortable.

Lack of attention to detail in respect of cleanliness. Mirrors and shower glass were smeared, there was mould in the shower cubicle and both the water glasses & the table they were stood on were dusty. Both evening dinner menu and the drinks selections were limited & overpriced.

The staff were very friendly and helpful. Food was amazing.

Stairs down to the lift made it difficult for me with a pushchair and bags, although staff did help on my initial arrival.

Breakfast

Room,bathroom was tiny,toilet didn’t flush properly,cobwebs everywhere ,not the room I was expecting

Food

Nothing

Location suited our purpose and good size

Staff extremely helpful.

Damage to internal Door. Looks like it has been punched. Spiders Web in the small room outside the bathroom, with four dead spiders.

My room was infested with thousands of flys checking in and had to change rooms upon arrival at 3.45 am!!!

the location

The hotel is very tired, even if you check in at 5pm you will not be able to eat there until around 8. This has been my experience over about 5 visits.

all in all was a great stay, stayed there before on many occasion, excellent

nothing not to like

The lady on reception when I checked in was very efficicent and helpful

My room, 107, was in a poor state of repair and very old and tired. This started with the door handle that was falling off. The room had not been aired for a long time and smelt musty. The lights in the bathroom flickered on and off constantly. Although there were 3 towels in the room all of them were stained. The wall either side of the bed had been bashed and there was bare plaster flaking off. However, worst of all was the black line of scum around the soap pump dispenser in the bathroom. None of these things were bad enough on their own but the culmination caused me to complain. When I did the gentleman on reception just offered an apology. No suggestion that something could be sorted and when I asked if I could move rooms I was greeted with a look of surprise and a reply off "Sorry that won’t be possible, all I can offer is an apology" when I asked him to make a note of my complaint, he replied "I am sorry, I will do it later" whilst he carried on working, there wasn’t even eye contact made. I was left totally dis-satisfied with the interaction. I will not be returning.

convenient within 300 metres of the M6 for overnight stay driving south.

convenient

Perfect location for us as it was just a transit stop.

Overpriced breakfast.

Absolutely brilliant place we had booked a room somewhere else but had it cancelled last minute due to a double booking so we looked as we were going to an event in Blackburn Whitton Park about 6 mile away we found this place and was amazed it was so Cheap for what we paid we dropped the car off at about 11 ish and got a taxi to the event and came home around 10.30 ish we checked in an was absolutely nakard from the event ordered some food reception took it in for us and we slept really well staff were brilliant from when we arrived to when we left will be back next year for sure

Only thing was the price of the breakfast at 16 pound each needs it was a little high for our budget but that's not down to the staff it's the price that has been issued by hotel just a little above our budget that's all hopefully it can be looked at so more can enjoy this lovely hotel

Good access from Mway.

Grubby public areas. Poor breakfast with extra payment required for many items. Indifferent staff Only one towel and mug, plus two pillows for two guests. Had to call reception to get more. Cheap but not pleasant place to stay. Dinner is poor value and limited options, with very small portions. Won't be back.

Room was comfortable with a lovely view. Breakfast was good.

The shower in my room was extremely hot. On attempting to adjust the temperature it only varied from hot to scorching and I could not adjust the temperature to comfortable level. I ended up washing my hair in the small bathroom sink since I was in a hurry and would not have had time to ask for an alternative room. I mentioned the issue to reception at check out and while they did apologise, I did not feel confident it was taken seriously.

the seating area by the river

very tired, needs painting, very very hot in rooms and corridors

Well-presented comfortable room and bathroom. Good facilities for dinner and breakfast. I would consider this hotel to be a superior version of a journey-breaking Premier Inn / Travelodge-type facility. Well satisfied with what was provided

Nothing