Beautiful hotel and location but beware they have weddings and parties and despite ringing the hotel before we left home and told there were no parties there was one on Saturday night which was extremely loud and we had to keep our windows of our room closed to make it bearable in July!! Not what I would expect for a 4* hotel and paying £250 a night. Also staff training not high on the list of priorities as the bar service was amateurish- have been offered compensation which I am still waiting for

See above - too pricey for what it is come to the area every year for the Air Tattoo will be looking elsewhere for accommodation next year

Very quiet rooms and they were of an exceptional standard, with lovely coffee and tea available.

We were only warned there may be a party on the night we checked in once we had paid for a nonrefundable room, and this cause us some worry. The description said this could be a problem at weekends, and we weren't expecting it on a Wednesday. We actually didn't hear any music late at night.

comfortable beds great breakfast

nothing

location . surroundings atmosphere

slightly cold . I had a big old single glazed room in main part of hotel . it was beautiful but the single glazed small pane metal framed windows aren’t ideal for keeping heat in . the thick lined curtains helped at night , however I wouldn’t let this put anyone off . the upside was wonderful views and when sun came out it was gorgeous. when I was there it was quite windy

The food for an evening meal and breakfast both days was good and the service was excellent. Really nice waiters and waitresses who knew their stuff. I had beef fillet and it was cooked very well.

Our first room had a disabled shower in it ( apparently I had booked this but not sure why I would do this as Im not disabled) and the shower was a wet room that was very old fashioned, drain cover was very old and rusty and just olf fashioned. The bedroom was actually very pleasant. We asked reception to move us, which they did, to a room which had very little natural light, we had to keep the blind down as otherwise people can see into the room all the time and was very noisy due to people above us and outside. The bathroom was a bit better, shower over a bath, but there was a metal thing that was loose around the towel radiator and there was dust around the radiator and pipes that was clearly visible ( so not difficult to clean). The bathroom was old fashioned and needs updating.

Needs of disabled guest well catered for

had an air of real class

having to sign thier internet policy tobe sent spam in able to get free Wi-Fi and thier shower was horrid

cosy, comfortable room. Great breakfast.

All good!

Everything went well could not have been better. We have already recommended your hotel to my brother & sister-in-law from Dumfries, Scotland and our son & daughter- in- law from Worcester whom I believe are both looking to book for the end of April.

It is very charming and I loved the roaring fires

Nothing to note

original

nothing all good

Wo fi so difficult to get Why mot just sign into Google Needed more blankets on cold night

The setting of the hotel, and the sumptuous breakfast.

One of the young female waitresses were unbelievably rude, and bad tempered. I also overheard her slagging us off to another colleague! Someone unprofessional like this should not be working in a client-facing role. Rest of the staff were pleasant, however, although I wouldnt say the welcome from the receptionist was outstandingly warm or anything on arrival. Bathroom was freezing! And the mould inside the bedroom cupboard was gross - sort it out! Supposed to be a four star hotel...

All as above

Excellent in every aspect. The staff were superb friendly and most professional. The food was of a high standard and served by helpful friendly staff.

Nothing

remote nice and quiet. comfortable bed