The wedding, rooms was amazing. George the manager was outstanding and could do enough for me and the wife.

We through the meal we had on the Friday was disappointing, it looked amazing but it didn't have any flavour.

Lovely hotel very clean breakfast was nice

Nothing

Comfortable room, excellent breakfast. Beautiful location. Lovely decor in the hotel.

Friend taken I’ll and taken to hospital. When we got back in the early hours of the morning we could not get back in, rang and rang but no one on reception so had to ring another friend who was staying to let us in through an emergency exit. When we left in the ambulance we were assured that there would be someone to let us back in.

excellent evening meal and breakfast , room first class , staff very helpful and friendley throughout our stay

N/A

The room was absolutely beautiful! The staff were so welcoming and lovely people.

Paying for the breakfast separately.

Beautiful, comfortable rooms.

Pool area is a little tired and would benefit from being updated.

Lovely stay

modern and clean

location but only because of circumstances

peaceful location

not much choice in Prego for vegetarians

Fantastic thank you

Delicious food 😋

Modern hotel Lots to go and see on site Good, drinks lovely. Pool great

Bedroom was slightly warm at night, although we turned heating right down, the bathroom radiator was still jumping

Beautiful room,very well appointed great views

Good base for Beamish museum

It's a dark and dingy hotel that would benefit from a good refurbishment. Alot of the staff are young, inexperienced and make regular mistakes, which the manager seems to brush under the carpet.

We loved our stay! The staff were very helpful and the cottage and hot tub were perfect for a girls night away. It was great value for money and we even got to use the spa the next day after check out! We couldnt ask for anymore.

Nothing!

the room was clean and the hotel itself was lovely as were the staff especially the lady incharge of the evening meal on the sunday night she was very attentive and sorted out an issue straight away with our food

rail in wardrobe was broken and had to get a guy in to fix it. door stop in bathroom was in pieces on the floor my husband put it back together the heating would not work so they had to get a guy to sort it out as room was really cold The meal on the second night had a issue but the girl in charge sorted it out for us The hot tub in the pool area the water was really cool when asked the young girl said she wasnt sure why but probably because the water had been changed and not up to temp but this was one of the reasons i booked the hotel and very disappointing not warm enough to use

Room was lovely. Dinner was very good and great service

The rooms were gorgeous and beds very comfortable, the food was excellent, the pool was nice and warm

You can't lock the bedroom doors from inside so this was a big issue for us as my 2 year old son could open the door so we had to block the door from inside And also the changing facilities at the pool weren't very good just 1 room no individual ones again proved difficult having a toddler