I've called the hotel 3 times since staying asking for property I left in the room & how could I complain. No one has called me back, I'm worried my property will go missing! We only stayed the one night out of two because of the poor cleanliness of the room, the noise from people up & down the corridor all night & how dated it was considering the write up of it. We booked because it had a swimming pool but we both never used it based on the dirty room, no doubt the pool would have been just as poor. So lots to complain. Very expensive & not value for money in the slightest. I'd like to know how you go about complaining, getting my property back I accidentally left and getting at least a partial if not full refund based on all of this. As I say we didn't even stay the second night. It ruined our wedding anniversary weekend away.

As above

Room is in desperate need of a make over Towel rail full of rust and leaking. bath was damaged and bodged up

Nice building

The staff were very helpful, and kind and attentive - particularly the lady with blonde hair who checked me in on Friday evening on 3rd May - and the staff at breakfast on Sat and Sun morning were so helpful and provided such good service.

The first room they put me in was very unpleasant - the second floor was stuffy and hot and the windows steamy, the room window wouldn't open and was also covered with mold/ dirt around the edges, the carpet wasn't clean and the curtains were stained - I asked to change the room ( the next one was similar but the window opened next to the M6 ) and there didn't seem to be aircon so I asked to change room again - the lady was very nice and finally 3rd time lucky, the room was downstairs and it was lovely, clean and had heating/ aircon / new windows (not moldy) and quiet area.

We stay here often and love location and normally facilities..love the hotel

To be brutally honest found one member staff not that helpful felt she was not bothered we tried to smile at her but nothing . Also I’m allergic to dog hair and was mortified to see dogs in rooms and we were 2 doors away counted 5 dogs with different peale not nice ..wanted to tell staff but felt they would have been REALLY!!! So was awkward we had room 142 it was really nice but noisy next door etc .

Nothing

Cancelled the booking while we had already made our way up. Poor service.

Lovely bar area, nice breakfast , nice atmosphere , lovely room

N/a

Very poor hotel. Chosen for location, which was good. Hotel breakfast was appalling, facilities were very poor, staff uninterested.

Food was of a very low standard- both lunch and breakfast. Exceptionally expensive too for a very poor service.

We got a free upgrade to a suite, which was amazing. Thank you 😀

There is nothing to report