Lovely setting and the canal on the doorstop was lovely, very clean and well kept. The pool and gym facilities were excellent. Will certainly return again.

bathroom was very small and there is a lot of road noise from the A5

Resturant and spa are of a decent standard but the hotel and rooms are VERY dated and the pictures used by booking.com do not offer a true depiction of the rooms. Very overpriced for what it is although I imagine a lot of it is for use of the leisure facilities.

Dated rooms with paint peeling from wardrobes, dripping taps and stains all over skirting boards.

The fact that you plan weddings to start at 1.30pm and make guests pay £25 to early check in to be able to get ready before that time. Seems sneaky and hidden a cost

The food in the restaurant was okay.

No Tv working in the room when we got there. We were only stopping at the hotel due to my wife having an operation at the nearby hospital early the next morning, so we only needed a quiet night in the room watching television. While we were having our meal at the Waterside restaurant they failed to bring the drinks we ordered.

Good location and a spacious room.

Bathroom sink had a big crack and the toilet roll holder was broken. At breakfast the tables were sticky and there was a chip on the floor. Crockery was covered with dishwasher residue, the cutlery watermarked and my mug was fire badly fire-cracked. Noisy wedding guests disrupted our sleep several times.

Breakfast very good but cold plates everything else top class

cold plates and bowls

rooms are terrible

dirty scruffy out dated

great facilities great location

room rather jaded

everything couldn’t fault it

nothing

Everything was great! A very relaxing night away. The facilities were fantastic and the staff were very friendly and helpful.

If I had to critique one thing, then it would have to be that the bed was a little hard for my liking. Apart from this, I very much liked everything else.

TV didn't work and was programmed for an alarm call at 3.30am!

The SPA was really good and the saving grace of the break. Dinner was very good at both the restaurants.

The room was tatty and the bathroom was very small (you could hardly turn around) we had to return to Reception to ask about breakfast (when and where!) as we were not given this information. There was no mirror within reach of the hair dryer (again we had to ask for this), the plug in the sink did not work and on the last day the safe would not open. Cooked breakfast in the morning was cold and couldn't be eaten and the continental choice was very very limited (no bread except for sliced white/brown). I could go on and on but hey ho, certainly not a 4 star hotel.

Pleasant enough location next to a canal. Plenty of free car parking space. Staff were friendly and approachable.

Didn't find the bed comfortable. Pillows were poor compared with options in say a Premier Inn. Did not sleep well either night. No hot water for a shower at 9am on the first morning Had an earlier shower on the second day and it was ok but anyone having a lie in might be disappointed.

Breakfast was good , rooms could be more cleaner

Bathrooms

Breakfast was lovely, pool was fantastic so was the Indian food which was stunning

Needs a bit of cleaning exteriorally, we were put in a room next door to a crying moaning baby so from 6am that's all we heard

location

bed wasn’t very comfortable. two single beds pushed together

Spa as always.

Breakfast was cold. We eat 8am been open buffet 630 needs to keep eye on length out.. not just replenish when gone..

warm welcome and quite despite being full

long queues for single coffee machine at breakfast as 2nd one out of action

Room clean, and adequate, food in Restaurant good

Housekeeping a little confusing, emptied bins but didnt make bed up ?

comfortable room & great pool

nothing all good

Loved the food and jacuzzi, pool was alittle on the cold side

Didnt like the room, safe didnt work even after i asked for new batterys, bathroom door handle falling off, extractor fan in bathroom going all night, walls are to thin and room door key card was very difficult to use think door was faulty

Excellent pool and spa facilities. Comfortable rooms with balcony. Lovely location beside the canal.

Reception staff could provide better service. Some items had run out at breakfast. Some aspects of room are a little tired.

Great breakfast.Staff friendly.Spa building and facilities good

Room was awful.Dirty stains on carpet.Stains on wallpaper. Wallpaper ripped .Foam headboard scratched and gouged. No noise insulation from adjoining rooms.Wadrobe doors delaminated and extractor fan not working in bathroom