Muito bem situado, staff super simpático e muito confortável.

Quarto confortável.Boa localização.Café da Manhã bem servido.

Distância da recepção para o quarto.

Todo estaba súper bien

Los trabajadores del hotel, la ubicacion y los cuartos. Camas muy comodas

N/A

Great location close to important places and and great price

Nothing all was good

Bogotá en general esta fallando en el mantenimiento general de los hoteles. En este caso reemplazaron los amenities por dispensadores de crema, jabón, shampoo etc., pero dejaron la jabonera antigua con óxido. Y los tapetes de circulación en corredores no están bien adheridos al piso.

Genial desayuno y gran ubicación

清潔な事に加えスタッフの皆さんが大変親切な事です。

泊まった部屋が10階であったことが原因かもしれませんが、トイレ及びシャワーとも水圧が少々低かった事だけです。

Buen desayuno, personal atento.

Aire acondicionado no sirvió en toda la estadía. Hicieron cambio de habitación a una más pequeña, para solucionar, tampoco funcionó. Pedí hielo, no había. Presión del agua de la ducha, pésima. En fin, muy debajo de mis expectativas.

El desayuno es tipo buffet , super rico y variado. El personal de todas las áreas es super amable y eficiente.

excelente lugar, desayuno formidable. Habitación expectacular

un dia mo hicieron la habitación y otro día fui al sauna previa cita y no lo habian encendido

La ubicación y la comodidad en las habitaciones

N/A

Excelente atención, el desayuno de lujo. El personal super amable

La señora de la limpieza le faltaba dejar algo siempre, pero rápido lo llevaban al pedirlo

Moderno y cómodo

Todo bien

I liked the comfort value and experience and the staff were pleasant however the customer service at times let them down

Customer service has room for improvement

Bueno el desayuno

Regular el almuerzo El servicio del lobby debe mejorar en cuento a encomiendas para huéspedes Existe oportunidad de mejora en la venta de cápsulas de café a los huéspedes para asegurar disponibilidad

-Rooms were spacious and clean. -The building itself is beautiful and common areas are well designed. -Buffet is amazing. -Staff is always ready to help.

-Water pressure on the shower was a bit low.

Nice lobby and restaurant. Staff are attentive and professional. Yummy set of restaurants behind the hotel.

Rooms need renovation. Shower curtain was like from a 2/3-star hotel. Sauna was a nice touch but uncomfortable and requires them to call a staff member to turn it on and sometimes they forget.

Staff is amazing (Hernan from the restaurant; Dalia, Jenifer, Ancisar from the front desk). They were all very friendly and helpful. Location - it’s in a great location, very quiet and extremely safe and close enough to Parque 93. A short uber ride or 15 minute walk. Breakfast - delicious and a great selection - managed by Hernan and his great team.

Nothing

Price. 4 stars at best

Breakfast was varied, but not that good. Hot water was inconsistent.

Location is good, about 20 minute walk to Zona T. Suite size was very big, also views from 11th floor were stunning. There was a jacuzzi instead of expected shower cabin. Room was very clean. It felt completely safe, sometimes I was leaving small amount of money or electronics on the table. Hotel works on a very high professional level. There was an universal power socket next to the bed with extra USB-A port or two aswell, so charging electronics with my European socket was easy, could also use USB port if needed for additional device. Staff is very friendly, also helped us with hints and booking Taxi/private-pickup to go to places, however mostly we used Uber which is easy and safe. Reception speaks fluent English.

Two times on late evening water in the shower was completely cold even after waiting several minutes. Me and my partner came with separate flights and we ordered Airport pickup service for both of us separately. Reception only booked one for me, but not her, as was seen from email confirmation. After replying to tell about it, they apologized and told they will book another pickup too. During last 24 hours before arrival, I got confirmation email from the driver, however, she did not. I asked at the hotel reception and they apologized again, and after an hour or so she also got confirmation email, luckily she had some time, because her flight was several hours after I arrived to hotel. I had great experience at this hotel, they also speak fluent English at the reception, this is why I'm confused why they failed to book that airport pickup two times in a row.

Location, Cleanliness.

The Front desk stuff no matter what time of the day they WERE VERY UNFRIENDLY

Amazing staff , ready to help. I need stronger wifi for my work and got it for all 7 days of my stay.