The club suite we had was lovely, and the club lounge food in the evening was great. Good choice, plenty of it. It was good to see proper toiletries in the room, not like a lot of the hotels where they use refillable bottles.

Location

The noise of the renovations being completed

Staff were great

Shower , pillows , very limited restaurants, air conditioning was noisy , expensive parking ,

Comfortable bed, good city location, helpful staff

Overpriced for the room. Room and furniture showing signs of age

Loved the beautiful views and newly renovated rooms. Pool was great and the staff were so helpful. Special thanks to Maarje who went above and beyond to make our stay special! We are extremely grateful to Pan Pacific for the fabulous accommodation.

Staff overall were excellent, especially the Club Lounge team working Thursday and Friday nights. Also Mina from the front desk was excellent. Room was great, bed excellent and food on offer at breakfast also very good.

The pool area needs a lot of work to make it an enjoyable space. The infrastructure in the area is in need of repair and I noticed electrical wiring near the pool steps which, whilst may be perfectly safe, does not look good at all and it only takes a small child to notice it and play with it before it becomes a major safety hazard. Additionally, for the price paid, barista made coffee should not be at additional cost at breakfast, especially when the quality of the coffee from the machines is at best average.

Clean and tidy soft bed and pillows good internet and entertainment on TV.

Pool needs to be bigger.

Pleasant staff, accommodating during a refit of the hotel.

Small problem with the plumbing in my room obviously one of the rooms that hadn’t been updated yet.

Room was nice and spacious. Bathroom was large. Very quiet at night. Bed was comfortable

Check in was delayed and thr chsp didn't seem that interested. Also pool was closed and nit notified about it when we checked in.

Good fit out superb quiet Aircon and of course soft pillows

Great Location, friendly staff, nice room

Even in pillow menu - couldn’t find a comfortable pillow

Comfortable bed

No mini bar

Comfortable, friendly, and convenient stay

More pillow options and sheets that fit the bed and fitting plugs for the bath

Poor customer service when calling to see if room was ready. Very dated and old hotel. Stains in bath.

Spacious room, clean and good staff

A little far out, 20 minute walk into the cbd Main shower head didn’t work After putting dinner on our room, the hotel took the money before the end of our stay instead of being able to settle on check out.

Friendly staff alway helpful and smiling . Close to city too

Parking fees

Heated pool

Na

Location, fair price. Room was clean, nice view.

Room a bit dated especially the bathroom. Bring advised after I had booked and paid for room that they were doing renovations. Room was non refundable.

The luxurious feel to everywhere. The bar in the foyer The business of the place.

Thin walls so during the night you can here everything in the next room. Luckily though our neighbours were quiet just the unavoidable toilet flushing , taps and kids crying for a very short time. So wasn’t a problem.

friendly and close to where I needed to be

bit old and tired

Liked the central location. Reception and concierge staff were very friendly and helpful. Prior advice that renovations were being carried out and noise could be an issue (but it wasn't for us).

We had no electricity on the last morning before checkout. We reported this to reception staff and they apologised and said it would be addressed immediately. More lighting in the room would be nice but not a big issue.

Loved the club rooms, food was great

not parking included very expensive