Certainly located and meal was good

There's always gap to improve services n food

Massage at the spa was amazing and staff at the restaurant was phenomenal. If it was rated truthfully (in my opinion 3 stars), I would not have nothing to complain. The issue comes in, when you expect five star facilities and treatment and receive less.

Definitely not a five star hotel. Hallways were smelly, property was not kept as you would expect five star hotel to be kept. For example I had to make sure while having a massage they closed the curtains since there was male staff right outside the window doing repairs. Store downstairs selling fake silk scarves. First day I went it and was looking at scarf and the sales person said it was 100% silk. Next day my husband went and there was different seller who this time told my husband the same exact scarf is only 50% silk. I am doubtful now if there was silk at all, since scarfs didn’t have tags.

friendliness Location - I had booked this hotel for the location, amenities and convenience that was around the hotel

I had originally booked a room for 3 people but the room we was given was for 2 people and was told we would have to call for a fold up bed every night and morning for this to be put in and taken away. I was with my elderly parents who often would have got up in the night and with this fold up bed there would have not been enough room for them to move around in this small room, therefore one of us had no option but to sleep on the sofa as there was no other room in the Hotel available. If there is not a room for 3 people I am not sure why I was able to book a room for 3.

The staff at Hyatt went an extra mile to make sure we were comfortable throughout the stay. We reached the hotel at 1am with our little toddler and the staff on duty made sure we were checked-in promptly. We also made requests for an early checkin and room on the same floor for our family, which they gladly accepted. Special mention to Mr Dinesh Singh (Asst Manager, Housekeeping) who made our stay was memorable with his personalised support. We had travelled via our own vehicle to Amritsar and wanted to get the car cleaned. The Valet staff or front desk, did not offer any paid service to get the vehicle cleaned, But once i requested Mr. Dinesh, he was prompt to get a complementary vehicle cleaning done under his supervision. Really appreciate.

The king size rooms were slightly smaller than expected, but the walk-in wardrobes and concealed bathroom made it comfortable. We were at 19th floor, and the lobby area/carpets could've been cleaner there. We ordered in-room dining for the kid, which although the staff informed took pretty long for a glass of milk.

Distance: It is about 3km from the Golden Temple and that's where all the good things about the hotel end. I would rather choose some other hotel a bit further away but better service. Breakfast: The staff at the breakfast area was courteous and food was decent.

Check-in: The staff was ill-equipped to handle weekend crowd. The lady at the front desk cringed to my face when my 2 yr old was shouting at the top of his voice. She had the cheek to tell me to take the kid somewhere else while taking more than 15 mins to have me checked in and allot me a room!.. There was no welcome drink. I had driven 5 hours to reach the hotel, which didn't really matter to the lady at the check-in. The room allotted first had issues with the bathroom. I had to go back down to the front desk to get the room changed. I was then asked to accompany the potter transferring the luggage to a new room. This is not a toddler friendly hotel. We were given only one set of key which meant we could not take the elevator until both me and wife were moving together. Breakfast: There was a waiting of 20 odd guests at around 9:30 a:m. Just wasnt pleasant. Room: Room was small and not worth the money.

General service and rooms were great.

Service for suitcase collection should be quicker. Check-out service should be swifter and reception should not allow other guests to jump the queue whilst being attended to. This comes across as very unprofessional.

Our room was lovely and the overall facilities really good.

One point that let the hotel down was the restaurant. We dined there in the evening and had breakfast. On both occasions it was chaotic. Service was really bad as we did not get our full order. there was no seating at breakfast and we had to wait 10 minutes to be seated outside, which we were happy with. Again service was chaotic with us not receiving our order. This really need to be addresses.

Location next to mall. The property itself & the food was really good. Responses to online messages was great.

The room was a little small to accommodate 3 adults. Room housekeeping left some to be desired. Front desk/reservations left some to be desired. One person didnt seem to know what was committed /communicated b y the other - not sure what purpose their computer system served here.

Great location and friendly staff 🙂

There was nothing that we did not like

Everything was excellent. staff, service, location, rooms, facilities, breakfast.

NA

Location is very convenient. Just enough close to Golden Temple to stay away from crowd.

Shower stall needs either a threshold or a door to keep water in, and not wet the bathroom floor.

Not mich

Dirty, tired and worn out. Not remotely 5 star

Staff were attentive and go above and beyond to ensure your stay is perfect. Sonali at check in - professional and informative, Minush in Punjab Province gets a 5 star from us as he was absolutely excellent. Staff in Scoth Haus were excellent also

The pool was fantastic, but I do wish it was heated

Loved the staff. We are from Australia, Rohit was extremely helpful.

Air scents in hallways were a bit strong. But understanding the purpose

Food Staff behavior

Room size was small Check-in time The property upkeep/maintenance

Location was good, walk to a mall but taxi for everything else. Bar was ok, although music choice was strange for a largely middle aged clientele, seemed to be staff choice!

Rooms were tired and not clean. Complained about the cleanliness and they reacted, but the room initially was well short of a 5 star rating.

Nice and clean rooms. Spa experience was amazing.

Waited over 45minutes to get room keys, had to sit and wait. Had to wait for around 30 minutes before we got a table for breakfast. Had to pay extra for taxi if I was paying by card. I had to ask about the facilities eg pool, gym, bar, spa. This is really the job for the front desk to inform me of the in house facilities.

Best location , clean , excellent service and Good staff

Bathrooms are dated Still clean but need updating

The breakfast spread was very good as we enjoyed there for 2 days. we had opted for in room dining at 1am and the meals were excellent. the chicken dish was simply amazing. the services were excellent through out the stay and the staff was extremely polite and helpful. the only drawback was of the room size was not same as what we expected while booking.

The room size as shown in booking.com was not matching the actual standards. it was a bit smaller for 2 adults, 1 kid and 1 infant. But overall I have no complains from the hotel. the staff was simply amazing. Only thing is that they should also open a restaurant for ala carte for those who wish not to dine in the room. the only restaurant offered buffet in the evenings which everyone will not prefer.

We liked it's location it is next to the mall, so it's more convenient, otherwise it's just like moderate hotels.

In terms of cleaning, the room was not properly cleaned. Food was just ok, if you compare it with Hyatt Regency Delhi there is no comparison seriously. They have very good staff, service wise too good. Food is just awesome.

Clean and shower 🚿 excellent

Don't touch the mini bar there is everything the Charge you even the water nothing is complementary. All mini bar items very expensive so don't take Chance. The don't explain or there is no price list for mini bar only when u use it small cold drink can very expensive 😅 5 star price..

It’s just a name. Hotel need to be fully refurbished. Paid the money just for the name, not worth it. Sub-standard.

It’s just a name. Hotel need to be fully refurbished. Paid the money just for the name, not worth it. Sub-standard.

Nothing

Room, concierge service, front desk service. Room was dusty, dirty, mouldy. Aircon was worst no cooling at all. My dad room had no power from 3 am to 3:30 am.

Breakfast was delicious. Lots of variety. The chefcook Satya prakash was amazing. He made the best dishes. Service was great! Thanks to Ajay, Neha and Suraj from the breakfast. Check-in went fast with the help of Rohit. Komalpreet was very helpful. Soniya and jatinder cleaned our room very well.

Cleanliness and water pressure.

The view from the room could be better - if I was given a room facing the primary road outside or the adjacent property.

The Food, the Staff, the Friendliness was outstanding. I had such a great stay. Everyone there is an Angel.

It’s a great hotel in a good location the shopping mall next to it was great to entertain family

This property is a old property and seems it has been badged with hyatt but actually it belonged to some local hotel.

Very small and old style rooms not value for money

Breakfast staff was good and good options to cater to everyone’s pallet. Had room service for dinner 2 nights in a row and loved the service. Food was excellent to be served in the room. Chef must get the kudos for serving excellent food. Room was decently prepared and tidy.

I expected Room to be quieter with noice control. Unfortunately, could hear everything happening in the lobby as my room was closest to the lifts.

Location

Rooms are very small