The food offered was excellent. Relaxed comfortable dining area. Excellent attentive staff. The receptionist was the greatest asset any hotel could have wanted. Helpful, honest ( we were woken at an ungodly hour by a fire alarm, apparently do to someone smoking in their room) she was apologetic and explained what had happened.

The room was quaint. Fabulous outlook. The toilet had a huge build up of limescale which was badly discoloured. Totally unacceptable considering the cost of the room. The only table was littered with two coffee machines and a kettle, countless coffees to fit the machines and various teas. Totally unnecessary and very fiddly. The mirror was above this table but there was no room to use it. This meant taking the stool to the other side of the room to the long mirror. Makeup On the floor with hair brush. Not good.

Great location excellent staff and quick to answer any questions

Bed a bit past it!

Wow absolutely perfect ,shall be booking again when in the area. Great location parking on street was free . Lots of free extra,s chocolates ,biscuits all locally .

Warm welcome, All staff are helpful .

The view was lovely - just as I had expected, the room was spacious and the bed very comfortable. The Bramley washing products, coffee machine etc were a lovely touch, but personally I would rather have had a simple coffee machine and cheaper products and have the money invested in a better quality room and free parking permit.

The bathroom was not clean - dust/dirt along the runner of the shower door, breakfast was very slow - ordinary sugar would have been useful for putting on cereal - we ended up trying to grind up a sugar cube with a knife!! Even the carpets in the hallway had dirty stains and could have done with either new carpet, or a good clean. There were cracks in the walls in the room and the shower cubicle has seen better days - the water was so slow to run away, that at one point I thought it was going to flow over the top of the shower tray. Rather than putting an expensive coffee maker, Dyson fan and Bramley soap products (that are £18 per individual item :0), personally the money would be better spent on updating the room furniture, beside lights, shower cubicle, and filling the craps and giving the room a redecorate etc. and throwing in a free parking permit for guests.

Close to Heathrow, quaint old place on the Thames. Original parts from 16th century. Way better than a soulless airport hotel. (It helped that we had a 3pm departure;-).

The floor of our room was so sloped that we felt a bit seasick walking around the bed.

location

narrow stairs to room made it difficult to manage suitcases

The breakfast was amazing. The location is beautiful

In general, we liked the hotel, the restaurant, and the facilities. Cleaning, decoration, and tasting details, such as coffee, chocolates, and tea, are unbeatable. On the other hand, the bed was quite uncomfortable.

the bed was quite uncomfortable.

location, view, charming, breakfast included

we had to check in late, and they stopped serving food in restaurant at 9pm

View from the balcony was amazing. Easy walk to shops and restaurants.

Lovely location and views from restaurant and room. Food was great for breakfast and dinner, went for an anniversary break. Menu for dinner was limited, but understandably was quality not quantity. Friendly staff on checking in, and checking on parking situation. Room was comfy and modern touches and nice coffee and tea in room.

Bedroom walls look tired, could do with fresh paint, stair carpet going up to 2nd floor had a massive stain on. In the Bathroom above mirror was missing a bulb which could have been put in. Generally room was a bit dusty in places. Parking was a little tricky until reassured by staff once you get the permit.

Breakfast was gorgeous and we loved the room overlooking the river.

Nothing

Location was brilliant especially as our room had a balcony overlooking the Thames. Staff were helpful! Professional and friendly.

Lack of free parking.

They were nice enough to let me leave a bag there and check in at 10 am due to it being our wedding day. They had supplied a bottle of free champagne and a congratulations card which was a nice touch. we also did get a full refund which i did not have to ask for as the gentleman was processing it once he checked the card actually did not work on the front door. The staff were friendly when i phoned up and asked to check in early two days before and the people working the morning shift were friendly and nice when i went to get my bag.

The night of me and my wifes wedding we tried to get in through the front door using our card. the card reader would not work and allow us in the front door. And because they do not have a night porter we couldnt get hold of anyone to let us in so we spent the night of our wedding on a couch in my wifes parent's air bnb. was ruined by the fact they did not have a night porter. the gentleman checked the key card did not work on the front door but worked on our room that annoyed me even more. GET A NIGHTPORTER!!

on the river

the room had a slightly uneven floor

Breakfast excellent staff superb

All ok