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we collected the keys and then had to walk with all the luggage and kids 300 meters to our apartments. they could have arranged it in a different way. making it more customer oriented. but nobody cares in this place about customer service...

-air conditioning system did not work for 8 days, 7 times master came in and reported that it fixed and only after an escalation actually admitted that the air con is broken and needs to be fixed. i have 4 kids and we all were sleeping in a 28 degree heat for 8 days, as the result of this we could not properly sleep and we all got sick. -ordered fresh set of towels and bed sheets- received dirty , had to wait for another day to get a fresh set - this is payable. -no option to order cleaning of the room even for money. -personnel is quite rude, no apoligies were made to us about air conditioning system not working for such long period of time. -a lot of the kitchenware is missing in the kitchen. Even wine glasses were missing from the kitchen - could not imagine that this is possible in Italy. -lift in the property is very small - baby pram does not fit, so you will have to carry it upstairs yourself. -the worst beds and pillows - your back will hurt entire time. none of us could sleep properly. So we had to go and buy new pillows in IKEA. -faulty very old fridge - fridge is at least 10 years old, most of our food was spoiled after 2 days because the fridge could not keep cold temperature.

The location was good.

Check in was too late. We eere with three small kids amd they knew it, they didnt give us the keys at the time that was written. They told us that on booking is written lie and that the check in is after 18:00 pm??? So we had to stay on the sun with the kids after all day traveling, we didnt have parking. And when we check out we had to go out at 10:00 am. Again they didnt let us to leave the car few more hours in front of the appartment, with the rxplanation that the new guests will come. There were no towels for all of us. No internet at all…they just say ah very strange.

Every think was ok. There were everything that you need during your staying there.

A little noisy from the main road.

Great location close to the beach and close to the city center. Complementary parking. Spacious terrace. Equipped kitchen with dishes and even a dishwasher.

Wifi was not working and A/C was not appropriate for the size of the apartment. However, the biggest disappointment came when we figured out that there were absolutely no supplies in the apartment. No toilet paper, no soap/shampoo, no detergent/sponge, no dishwasher tablets. You can only order towels and bed linen for extra fee. We paid huge amount of money for the apartment in the main season and also a lot of money for cleaning and I just don’t get why they can’t spend few extra Euros to provide at least basic supplies and a complementary bathroom towel. I really don’t want to start my vacation with a treasure hunt for toilet paper around local stores...

hosts are very helpful

photos did not correspond with particular apartment. also location was not pointed precisely as Albatros maintains multiple locations in surrounding area. there was glass garbage being picked up every morning at 5am...