The price matched the conditions. Should be a lot better but the facilities are lacking major maintenance.

There was a major storm at night. Roof leaked again take into consideration the price. The road was washed out and we have to drive through a river to get out. We did it but could have been dangerous. Don’t book it there’s any chance of rain. The pictures on the App were tasked when the resort was new. They don’t match the current conditions.

NA

Everything

Staff were absolutely tremendous. Just so helpful with weird requests and issues, working around missing ingredients and being generally so amable. Also the AC units worked great. Room temperature was great. In general, the whole concept was awesome for the family. We skated, we played volleyball, we road the water slide and relaxed in the splash of (when it was working). Also the free coffee was surprisingly better than expected. Not great at all but by hotel coffee standards very serviceable.

Even with the mediocre booking.com score and the price, we were a little let down by the level of maintenance of the rooms. Also the climbing wall had so many loose or broken holds that you could only do 5-10 minutes because so few holds were useable.

Not much, the room slightly

The personal was ridiculously unfriendly. The menu was nearly sold out. Just annoying

Nice entertainment area

Low maintenance, need to be keep up

perfect for kids to run free

a little run down

location

foods

The staff was very friendly like in family

The road have to be paviment with government help for future .

Great pool and slide! Room (we had a standard) was clean and comfortable. Nice vibe and lovely helpful staff.

the pool was ok

dirty, small

the pool

not run properly

The location was a prefect distance (5 to 7 mins) to the busy life of San Juan Del Sur and very close to the best surfing beaches. The location is very quite and we were able to relax. I especially liked the fact that the resort was monitored by security, as it is off the beaten path. The staff was very friendly and willing to help with anything asked of them. The property inside and out was very clean. The breakfast was delicious and the portion sizes were more then filling. The villas were very unique and spacious especially with the patio area on top of each villa- which made the stay very memorable

Like every other review- the road to get there is terrible and very bumpy. A person definitely can’t go to the resort in a car, unless they are familiar with the roads- bumps and streams. However, this is another thing that makes this location memorable and unique

Honestly, some of the reviews make this place sound awful, but overall this place has a ton of potential and we didn't have a bad time at all. The place is very kid friendly and the kids loved the waterslide and pool etc. It was cool to see their skateboard night on Friday. I won't lie, our first impression was kind of omg where are all the people, this place looks abandoned - but come the evening there were tons of people there having a good time! A lot of reviews mention the 'lake' you have to cross, but it was a complete non issue for us. It's a big puddle, and none of the taxis we took had an issue with it whatsoever. The location for us was good, a short taxi ride to the beach and the front desk was happy to arrange this service (I should mention the beach shuttle that is advertised is apparently not a thing). The food we had was good, the pizza was exceptionally yummy, however the service was quite poor. On one night we had asked what time food service was ending and we were told 10pm.. we tried to order food at around 9 pm and were told we could no longer order so that was a bit of a bummer as there's nothing super close.

The locking mechanisms on the doors were a bit weird- they lock from the inside as soon as you close them and they can be a bit tricky to open! On more than one occasion we had to slide a key through the door for someone to unlock it from the outside. The pillows had some weird plastic cover thing on them, which was a bit weird but not the end of the world. Overall the rooms were comfortable, the air con worked and there was hot water and a television as advertised. There's no housekeeping, but I don't think they claim to offer this. No this is not a 5 star resort, but it's great for the price and the location. We did have some complaints about the service (it was honestly quite atrocious aside from the ladies at the front desk), but my bf has messaged the owner privately and he seemed to be well aware and quite receptive towards the constructive criticism. Overall, you kind of just have to go into it without crazy high expectations. The service is not necessarily what you are going to be used to, but overall it's a pretty cool spot in the area. There's not too much that is family friendly right close to the beach anyways. It seemed like they were doing some construction work while we were there, so it definitely seems like they are working on things! :)

The staff was very friendly and welcoming. They addressed all of my concerns and made my stay very enjoyable.

The location was a little tough to get to. Might be more difficult for smaller cars. The facilities were still under renovation when I arrived.

skatepark

great pool to cool down a calm town in the mountains, away from the noisy center . You would see stuff that are quite good for a hotel of this size . like the skate park or the voleibol yard . Good place to sleep . Chairs by the pool and mini ranchs are great for having an excellent afternoon. Food is good and beers have a good price . cocktails are more expensive but are made of real fruit.

There is no pool towels . No extra pillows and the ones you have are not comfortable at all . The mattress are new and kind of hard for some people . Stnd rooms are really basic and the tv is smart but did not work at all and there is no cable tv . For the price you pay is good enough . With some exceptions like the missing hotel shampoo , conditioning or cream you normally found on any hotel . Walls are thin enough to hear the bathroom from your room. Water is not drinkable . you have to buy it there and is expensive than beer . Far from the beach

Not much

Mostly everything

Rooms where extremely dirty

The rooms was very good and comfortable

The food was horrible, cold food, bad taste and raw food

well I like everything

the only thing I didn’t like was the location

The food was okay

The sheets was dirty, the bathroom was not clean, they left only 2 towels in the room and I booked for 4 people