location

old rooms

Good location

Rooms were dim lighted

The location

Laundry was late Sauna was not working

Helpful staff

Separate sauna/jacuzzi for women and men

Front of house guest were amazing, if it wasn’t for the employees I would have left, they did everything to keep me happy

The room were old, sofie and carpet dirty no lights felt dark, no spot lights to hide the age of the furniture in the room

The outdoor facilities like heated swimming pool, steam and sauna.

All basement Lobby, Restaurant and Garden very good..

Very old and dirty rooms flats

The showers

The fact that there’s no space for smokers

Horrible facility. I've travelled to many countries and stayed in many hotels in my life, and I have never had a bad experience close to this. As it started from almost 2 hours of airport pickup delay, a very old facility, which I believe has never been upgraded. We booked for 2 nights but after seeing the place we couldn't stand it at all. So we asked for cancellation at least for one night, but they forced us to pay for the second day also.

It's location and garden

Amenities in the room very poor . There's no even disposable plastic razor (it doesn't cost much ) . Furniture and decoration too old, some paints are scrapped in some parts of bed and furniture . It's really disappointing for a room which has rate of 160 USD/night excel breakfast .

Some staff are nice, and that's Ethiopian people culture naturally they are good at giving services. Compound,swimming areas, and the swimming pool are amazing naturally heated water. The gym and the outdoor treadmill are amazing.

The hotel needs a lot of upgrades. Everything is very old. Mostly, please reserve the SPA facility to in-house guests. Very, very old SPA facilities and very crowded with people who doesnt stay at the hotel.

the pool was very refreshing. The adjacent Gazebo is a very refreshing and relaxing area.

location

staff very dishonest and misleading including the manager..

location

worst internet ever . a hotel this expensive is supposed to have better internet connection. itvwas imposible to connect to a meeting online

Overall, this is a nice hotel.

The hotel needs renovation.

Great location and very friendly staff. Also enjoyed the naturally heated pool. Good sized rooms.

Facilities were old and quite run down. The spa facilities in particular in need for an urgent update. The rooms were very dark, not sufficient lighting even with all lights on.

Excellent hotel

Nothing

fast checkin

Parts of the room/bathroom were in need of renovation/repair.

The staff were very accommodative and very friendly..

the rooms need maintenance.. the bathrooms, the curtains - all of them need maintenance / replacements

staff were really friendly, in all sectors of the hotel staff, including reception staff, bell-boys/concierge, restaurant staff etc etc Special mention to Bitaya Mekonnen at reception for her wonderful service

Great location; good food at on-site restaurant (Gazebo); room and service were ok but not really Hilton standard

Service at restaurant (Gazebo) was not great and very rushed; lobby and common areas were very crowded due to private events

Very good location; view from the room was good as it was a corner room; staff was helpful

Wifi was good but not free; breakfast was average by Hilton standards