The location was good and the room Wi-Fi was strong

As a frequent traveler, I would not give this hotel more then 3 stars and definitely not refer to it as a resort. basic services were not available or cost extra: - most of the stuff didn’t speak English - the receptionist was available on a feel like basis - Beach chairs cost extra - no currency exchange - room charge was not acceptable and you had to pay for anything purchased in the restaurant - the pool wasn’t always clean - non guests went into the hotel which had a serious safety breach - no early check-in, even though I stayed for more then a week - never in my birthday traveling, which happens every year to a different resort, my birthday was ignored and no complimentary acknowledgment even - complimentary water ,to this hot area, were not available

The sitting/restaurant area and location is really beautiful. The staff was very helpful. Danilo was very serviceable and kind. He made us laugh and made our stay very pleasant. He provided excellent service and we would honestly come back because of that. It made a big difference.

The beds did not have enough linens. Pillows weren’t the most comfortable. No elevator to carry luggage upstairs.

location was excellent. Bar/Restaurant staff were great.

Front desk o'k - but not too helpful with some of our questions. Never saw anyone checking pool's water for cleanliness - 3 out 4 of us got very ill; those who got ill used the pool a lot. Our son didn't get ill & was rarely in the pool - he was in the ocen mostly. We all ate at the same places & were very careful i.e. no ice, only bottled water, no fresh vegetables - so we are quite certain that we got this bacterial Gastrointestinal infection from your pool. We had to stay & pay for an extra day (as we could not travel). Also our room was never cleaned.

very clean ! great location great staff

Great location on the beach, well kept/clean property, strong air conditioning, lots of hot water

though the location was great, overall the resort was less than expected. the rooms had no windows (small skylight) and the beds were quite soft. balcony’s are a shared hallway. Food was expensive and catered towards Americans.

Direct access to beach Nice bed and shower Nice pool

A little tired decor

I loved the hotel, nice facilities, clean, check in was great, they gave us the room earlier than expected and the staff is very friendly

Everything, we regret not getting more days there

Breakfast incredible expensive

Beautiful property, well laid out. Staff (especially in restaurant) were extremely friendly.

The beds!!! Felt like you were sleeping in a hammock. !! Both of us felt it too the next morning! For such a wonderful property the beds are something you would see I suspect in a hostel!

View and amenities are great

Shared balconies., I would prefer a private balcony.

beachfront and restaurant in front of the beach

the beach is not very clean, many glass splinter

The location was perfect. Located in quiet area of Jaco. The property was clean. We changed our room on arrival to a corner ocean view. The tiki bar/restaraunt staff Paula and The bar manager were wonderful.

This place is not by any means what they advertise: The front desk girl, spoke no english, gave us no information about the propery, services offered or the restaraunt. She appeared bothered anytime we passed as she was on her phone. constantly. Not one employee male or female assisted us with our luggage, in the pouring rain to the 2nd floor as there wa no elevator. There was no assistance when we left either. We arrived about 6:15 p.m. in a terrible rain storm we were tired and hungry, we expected 4 Star treatment as advertised if we recieved 1.5 Star I would consider us lucky. Spa/Wellness Center there was nothing of the sort on the property. We were told that the property manager did the massages (only) but she was recuperating from surgery. The outdoor "spa area" was a vacant pergola Room amenities: "Quality" soaps and such were the cheapest quality Motel 6 type. Bath towels were raggedy and miss matched. Refrigerator was not turned on. Coffee offered was not Brit Coffee, probably the cheapest that they could find. They had Brit cups and sugar so I guess that counts Tiki Bar We went to get dinner at 7:00 pm we were greeted by Danielo and were told the kitchen closes at 7:20 if want food you need to order now.. Heck we had not even been seated. Needless to say it went downhill from there, we were rushed to order dinner due to the kitchen closing. When ordering drinks we brought our drinks and promptly told that they were closing early because there were no customers. We wanted to order a second drink we were told they did not have what we asked for, HMM we had just had the drink. When we left we saw the bottle of Crown Royal at the bar and it was not EMPTY. Asked for white wine told the type we ordered was hot the only white wine available had to bought by the bottle? Coffee with breakfast is per cup we got the bill and we were charged $16.00 for black coffee What the heck is this? No charging to the room and no seperating checks