Location to the historic center of Cuenca was excellent

Took a really long time to get some warm water from the shower and the pressure was very low

Breakfast was good and Location was excellent

Limited hot water. Staff did not speak English

everything

No complaints

Staff was very helpful about transportation and local information.

Great location

Saw a cockroach in the bathroom. Rooms were way too hot. Zero soundproofing. Was woken up by people at 2am and again at 4am coming back.

The hotel is located right in the city center of Cuenca. The staff is very kind and willing to provide tourist information. the room is clean and breakfast is good. The hotel is built in an Old Cuenca house, very beautiful. well maintained and good facilities.

All was good. Mind that you are in the middle of Cuenca. during the day can be noisy, but during the evening is quiet enough for sleeping.

The staff were very helpful giving directions and advice on places to go, where the markets are etc etc. Also helped me change rooms when my spouse arrived. All the staff were friendly. Jamie, who was at the front desk was especially helpful.

It was fine but a bit more variety of breakfast food.

The hotel is located at the heart of the historical centre of Cuenca and we really liked the comfortable, cozy rooms. In addition, the staff of the hotel was very nice. After check-in we asked to change the room because it didn‘t had any windows, which was no problem. After check-out we were allowed to leave our luggages at the hotel and while we were waiting for the night bus, the staff offered us tee and coffee for free.