The hospitality, warm welcome, and attentiveness provided by staff while being here was just the right touch. Neighborhood and surrounding areas make for a feeling of safety.

Everything

Nothing

Location was fantastic. Close to my office and very close to the expat/upper scale area of the city. Gave me everything I needed. Let’s not forget the amount of space I get! 100 square meters vs. 20 square meters at a conventional hotel FOR THE SAME PRICE and the view!!

I didn’t like the fact that I couldn’t stay longer.

Great location- not far from town Affluent area & secure Accommodation is spacious & quite modern Panoramic views of the city Restaurant Customer service - Godwin the receptionist provided excellent service and was quick to assist with any queries or issues we had

Accomodation - neglected & in need of maintenance, - Alot of wear and tear on the furniture/kitchen work top - Bathroom sliding doors swinging off the hinges - Floor tiles are uneven, which caused me to trip numerous times. This posed a health and safety issue - Apartment is quite empty/ cold and doesn't give a homely feel. - Power cuts that lasted up to 2-3 hrs. I was informed on arrival by the manager. happened once during my 6 night stay,however it was an inconvenience. Customer service - The restrictions are unreasonable and not all are listed on the booking site. - No visitors can visit you after 9pm, this wasn't clearly communicated to me upon arrival by the manager, and my visitors were turned away after travelling an hour to visit me. This was shocking and extremely upsetting to say the least. (This is not stated in the contract, which I never received due to the printer apparently not working). When I spoke to the manager she rudely dismissed me and didn't express any empathy or remorse. - When I had visitors they were constantly harassed by the night security when leaving and they kept asking them how many guests are in the apartment. I believe they were being instructed by the manager/owner of the property to do so.

We stayed at the seventeen apartment for 6 nights in early may . Location is great , not far from good restaurents, area is with good securety with several embssyes in the naighbourhood . I dont like to drive in Kampala , so we just used uber , and everytime we needet one they where there within 5 minutes .. The apartment was a 3 bedroom appartment with 2 bath rooms everything verry nice and tidy , plenty of hot warter , verry clean , verry quiet no noise . Staff was wonderfull , polite allways smileing and helpfull , made us feel at home . good secure car park . we had a verry wonderfull stay , and we will come back for sure . I simply can not find anything to be grumpy about . see you again soon.

it was clean and the reception was friendly

the owner kept disturbing and shouting yet we could talk as civil adults

Try to get the manager or any responsible person 4 times, nothing happened. Pool was not available. After 4 days workers build a framework at the living room windows and worked on it. Absolutely no privacy in that room.

-good location - good food at restaurant - nice staff

- patio door in room was faulty and was known by manager upon arrival and nothing was done to fix it during stay so had to stay open the whole time - needs some TLC, faulty cupboard door, en-suite door faulty etc - way to many stairs and not accessible for all, some stairs are uneven, accommodation should have a lift - gym was dirty and didn’t have weights in pairs so I was unable to use - hotel/ restaurant division didn’t feel very secure, had an occasion of a random man knocking our door