Room service was very prompt. Location was very scenic. The gym was serviceable with decent amount of equipment.Breakfast had many options.

We traveled during the sudden flash floods in Himachal Pradesh in early July. Without the floods, we would have given the retreat a perfect score. However, the resort's response to the disaster revealed significant shortcomings. Firstly, the hotel reception was shockingly clueless about the situation outside the hotel due to phone line issues caused by the flooding. Their lack of knowledge was frustrating, especially when we wanted to book a return taxi to Chandigarh after the weather cleared up. They could have sent someone to Manali or used their own cars to inquire about taxi services, but instead, they just smiled without offering any assistance. There might be a foreign invasion happening just 1 km away from the resort and these guys would still be clueless about it if the tower went down. This lack of responsibility towards guests and the level of cluelessness should be addressed by the retreat owner. Fortunately, we met another family at the resort who helped us contact a taxi through their driver, who went to Manali on our behalf, and avoid being stranded beyond our check-out date. This reliance on others for assistance was not ideal. The other issue was the frequent power cuts. Despite running generators, the hotel should have prepared better for the impending storm and stocked up on extra diesel. We expected basic conveniences, such as having the lights on, especially considering the high cost of the hotel. Overall, the retreat's response to the floods and the lack of preparedness for such situations were disappointing.

Good view

Lovely & Spacious Rooms, Breakfast had a great spread, Views from the Room was breathtaking!

Access to hotel via the Hanging bridge wasnt the best - should have advised that there is an alternate route using the new bridge

Location is awesome, with snow-capped mountain views right in front. Away from the main city but close enough. Staff is very polite and helpful. Food was ok, some items were quite good. A bit repetitive breakfast as we stayed for 4 days. Enough entertainment for evenings with games and books. A well maintained, clean and comfy place for staying with family.

Only minor points: Occasional live local music will further improve the ambience Balcony chairs, tables need to be cleaned. Was charged a Rs30 for Gala Dinner. Not sure what that was for.

The whole resort is beautiful. Our room was so lovely and felt like we were in a private cabin. The area is lovely and quiet with beautiful views of the mountains. It was especially nice to see the view from the breakfast room. All the staff were friendly and professional.

The suspension bridge to access the area was sometimes congested. Thankfully this will be resolved by a new bridge that was close to completion! Once that is done the location will be much more easily accessed.

Almost everything was perfect. The rooms were big and super clean. The view was superb. The whole property was very well maintained. The food was awesome. I loved every staff of the hotel and was so happy with their hospitality.

May be a little bit of lower price would be better.

the staff was excellent and the room was cozy too

the owner lacked basic etiquette towards their guests - late party, no prior notice, loud music (at a retreat) , they shut the bar to the other guests as “they were busy with the party” - music went on till 12am and at 9am I was woken up with the sound of drilling and workers looking in through my window!! zero coordination on what would be a decent time to disturb the guests .. instead I was made to sleep late due to their music and woken up in a terrible manner!! I liked this place which is why I came back to stay , but I’ll definitely be looking at other options now. good property, but not worth the price if this is the case usually

Excellent location, spacious rooms and great food. Food is reasonably priced as well. Staff in general is extremely courteous and polite. Had stayed for 3 days (2 different bookings), overall experience was pleasant barring one small goofup during checkout. Convenient location as well, if planning to travel further away from Manali towards Solang Valley and Atal Tunnel.

The tariff is similar to a 4/5 star property, but sadly the accountability of some of the staff isn’t. Had an unexpected negative experience, sharing the same below: We were supposed to leave early in the morning at 6 am from Manali for Delhi. Had informed both the reception as well as the on duty restaurant staff in advance at-least 2-3 times during the stay to have some morning breakfast packed for us, and had settled the entire payment in the previous night (7th March) itself. However, we were shocked to find on 8th Morning that the same wasn’t prepared, not exactly sure where the communication gap was. There was nobody apart from the Guard to whom we could talk, although he did connect us over phone to the chef, who told us that they had somehow forgotten to prepare the same. Please look into the same and ensure a goof up like this isn’t repeated again, doesn’t look good on a property charging tariff similar to yours.