The location in relation to the airport terminal

The room sizes were small and cramping, the ambiance wasn’t very welcoming but the worst part was that I got food poisoning from a meal I had from the restaurant.

It’s clean and well located. Comfortable bed as well. We stayed one night before an early flight so it did the job.

Not a great neighbourhood.

WE love the location near Heathrow, the rooms are always as expected wherever you stay. Staff is helpful and cheerful. Food and beverage in the hotel was lovely.

nothing we did not like about the IBIS

Location,but still pretty remote place away from everything…no supermarket or anything around it, except the gas station and the small convenience store at the gas station. The room was nice, clean, quiet and comfortable.

The staff are great in their helpfulness. A really good team.

The phone in the room wouldn't allow me to connect with reception although this was nothing major!

I stayed one night, got to and from by taxi, you can use the bus but with a lot of luggage that is harder. I had room and breakfast. Breakfast was ok.

The dinner in the restaurant was terrible. I had the flame grilled burger. For 29GBP I was expecting something pretty good. The burger patty was tiny, clearly frozen, very poor quality, and hadn't been near a flame, ever. The chips were the most anemic I have ever had. needed another 5 minutes in the fryer. The bun was wet and broke apart and the staff were poor. Oh and they got the order wrong. If this had been cheap then you would have to say, fair enough. But it wasn't, it was very very poor. I wouldn't eat at this restaurant.

Room was clean, comfortable and quiet. Very close to bus stops for access to Heathrow.

WiFi was extremely slow.

The property is close to the airport and very clean.

I booked 2 night because we were arriving at 0600 in the morning. Obviously this was so to ensure our room would be available. It was not. The receptionist told me that the hotel was fully booked the previous night and we would have to wait for housekeeping. The hotel was aware that we would be arriving very early in the morning. This means that the room I had booked and paid for had been sold twice. No apology was offered nor any compensation. I consider this to be very poor. The restaurant was unable to cater for Coeliac dietary requirements. Most of the food in bought in frozen and reheated. They did have gluten free bread.

Convince to get to the airport and the restaurant downstairs. Food was lovely and wait staff pleasant.

When we booked a taxi for the morning to catch our flight the Front desk staff did not advise of a fixed rate. 25 pounds is a joke for a 5-6 minute drive to the airport. If the staff had told us of this fixed rate it would’ve been appreciated.

Quiet and clean. Minimal food options but we are at a local pub. A short walk to catch the shuttle bus to Heathrow terminals

Quite a long drive on the shuttle bus from Heathrow

Very quiet, comfortable room

location, clean and quiet

the evening staff were not particularly friendly or helpful, however the morning staff were amazing

not much

very budget

The room was a nice size, plenty of room.

NA

The room is exceptionally good. The place has good proximity to the airport

NA

It was modern and clean and surprisingly quiet.

elevators were smaller than I am used to

It was clean, quiet and comfortable, perfect for a night before catching the plane in the morning

Location Very comfortable Clean Very good value Room was very quiet

I couldn’t get the heating to work - or heating wasn’t working.

Ideally situated for LHR. perfect. Good value

it was close to the airport.

All staff were helpful but some looked as if they didn’t enjoy their job

location, staff and cleanliness

price

Great location, only 10 mins from the Terminal we needed by bus. Super comfy beds, nice, spacious room. The decoration was fun and quirky which added to the experience. Had everything we needed.

The restaurant food was ok, not bad but not worth the price they charge.

Good location for the airport. Room facilities are adequate.

Staff on reception not entirely welcoming. Having the bar and reception together is flawed. Whilst waiting for reception staff we watch bar staff talking, not knowing that they are not on reception. The room needed a better layout. Wasted space and everything crammed on one side.