The room was lovely

There was no milk in our room. No decaffeinated drinks. Our family were in a room with no fire escape instructions. Neither rooms had a leaflet/booklet about who to contact GP, meal times or choices. We booked because it said breakfast included. No one told us only continental was included and we found out while having our evening meal elsewhere. At no time did the manager tell us and we could have been given an extra bill for £58. Parking is also an issue. Not enough room, we parked in the square.

In the centre of town

We knew we booked a small room, but it was very small and think the price was too expensive. It was advertised as breakfast included, but they then said if you wanted cooked breakfast it was an extra £14 each. People were complaining as it was false descriptions. I see now on website they have taken breakfast included off ?

The comfy bed and location.

The lack of cleanliness! Whoever cleans the rooms need to be shown how to clean a room, and learn how to dust! Dust that wasn't just a days worth or two! Skirting boards, top of mirrors, top of radio, kettle, sink lights, items on shelf above bed all thick with dust. Portable mirror hadn’t even been cleaned! Hairdryer filter filthy! Unhygienic sharing soap dispensers. No grace on check in times, when rooms are being cleaned to a high standard, no issue having to wait half an hour to for the exact check in time. Paid upfront for room including breakfast, but first morning of breakfast after being given a menu for cooked i saw prices and queried this, to be told it only includes continental not cooked, but didn't state this when booked. We were told that the site has since been updated, but it hadn’t at the time of our booking. They allowed us to have one free breakfast of our stay, but really should have honoured both! Although having said that, after the first one, we wouldn’t have wanted another, as the large mushroom on each plate was burnt so badly was inedible, bacon was also burnt on one. Had a first night evening meal in the restaurant, was ok, not great but not awful, but not worth the money they charge for it. Dessert was ordered, a crumble listed on the menu, but when it arrived sadly was a completely different filling to what we ordered, sadly we couldn’t have as it had red currants in, but they apologised and said the kitchen didn’t inform them and we weren't charged for it. The fair was in the square on our arrival, no issue for us really, but would have nice to have been warned about it, especially when our room overlooked on to the square when they were packing all the equipment away until 1am, so we were kept awake due to the noise of this. Restaurant window sills could also do with a good clean, as could see the cobwebs! The Bar is also lacking in some very popular drinks.

Breakfast was nice , polite staff

Was not happy with room as photo did not show the loft room we had, room was also dirty, window was filthy, bottom of shower was dirty, needs decorating, room was to small, sink was to low, not worth money, fire should have been lit on very cold day.

Perfect location, staff were great and super friendly. Would definitely return.

Great location with parking, greeted by friendly staff. Room was fine, comfy big bed and good size room. A good selection choice at breakfast and freshly cooked.

The lighting in bedroom was very dull and in the eve was hard to read.

Amazing staff, couldn't do enough. Highly recommended.

Lovely old building with lots of charm

There was no where to put toiletry’s in the bathroom, so kept toiletries on the floor , the tap on sink did not work , also the shower smaller head did not work Dinner was expensive £36 for pie to share , mash and veg , cheapest bottle of red wine was £26 Breakfast was nice but portions were small , no beans or hash browns , was given pastries and just 3 between 2 , no choice with bread to make toast , just white sliced bread