Location was really good, easy access to beach and shops, nice area.

Hello, I am writing to inform you of the disappointing experience we had at 'a perfect stay' from the 17-20/8/22. I very rarely complain, hence the delay in sending an email. However I feel it important to address the experience so that future holiday makers do not have to experience what we did. My husband, 2 children, my mother and my aunt came to the Gold Coast for my father's funeral. It was difficult to book a comfortable apartment with so many rooms hence why the property appealed to us. The photos provided on the website were also appealing to the eye. However on our arrival we were surprised that it was the same place we booked as it appeared old and very different to the modern photos provided. We were tired and my aunt was jet lagged (after travelling from Germany) but unable to take an afternoon nap due to the noise from the construction site next door. I also noticed that the lighting in my bedroom and on the outdoor stairs was not working, and the sink in the upstairs bathroom was blocked. The people who stayed before us had also written a list left on the tray on the dining table of things to fix (cupboard handles missing, lights not working, tv remote battery needed etc) which I passed onto the handyman who came. I was disappointed in the response that you were unaware of the construction next door, but at least someone came out to fix the lights and sink, however the lighting downstairs was unable to be fixed. A day before we left I noticed that my travel bag was wet -including most of the clothes inside. On further inspection there was water on the floor coming from the hot water system in the cupboard. This in itself was appalling as there appeared to be mud or something of the kind next to the water system. How on earth this is appropriate in a bedroom is beyond belief. Despite someone coming out to fix the problem, we were unable to sleep in that bedroom due to the smell from the leak.

House was well equipped with everything you need for a comfortable stay.

Size if main TV 32 inch.Outside leaves and weeds over a foot tall everywhere.Pavers uneven causing people to trip over.And only 2 of the 4 sliced toaster worked.

It was clean and a great location. Enough room and had a pool to enjoy.

There wasn't anything we didn't like. Maybe there being a limited supply of hot water.

The location was great. Very short walk to beautiful Mermaid Beach, and the kids enjoyed cooling off in the pool. The kitchen was well equipped with utensils and pots for cooking ect. It was handy for us to have a laundry. Very close walk or drive into the main shopping area. And very close to Pacific Fair.

I was disappointed when I arrived to find out the upstairs and downstairs sections of the house were only connected with external stairs. We were travelling as a group of 9, including 5 children. I didn’t feel it was safe for the children and I to be separated by the outside area (which of course had the pool). So we all ended up staying downstairs with the kids. We made it work, however the facilities downstairs weren’t as nice as upstairs. So was a little frustrating. If I had known this prior to arrival I may have chosen different accomodation. Things like toilet paper, and washing detergent we’re at a minimum. The toilets had the 1 roll on the holder plus 1 additional. Something to bare in mind as you’ll need to purchase as we did if your staying more than a couple of days. We also had to purchase washing detergent, and bench spray for cleaning the benches.

It was big enough for all my family

Very noisy

It was very close to the beach and shops. Really big house to fit all of us.

The stairs to the backyard were exposed to the elements and when it rained they were extremely slippery. This posed a hazard to the young children we had with us. The pool fence did not close properly. This is a major health and safety issue that needs to be looked at asap.