Le confort et le calme

Le prix du petit déjeuner.

Limpio , amplio y muy céntrico . La habitación bastante bien

Que solo hicieran el check-in mío y no pidieran ningún dato a mi marido el cual también pago por ello y estaba en la habitación la cual era doble . Idioma Español muy muy juntitos

Pretty clean, right in the city centre. The staff were very friendly and helpful

Great location

Nothing

There was noise coming from the AC, therefore we got a suite. The parking under the hotel is very convenient.

The bathroom had two sinks, because of that there was no room for our necessities. The TV on the wall couldn't move, no angle possible when laying in the bed. It's preferable to use a different wall mount.

Easy to locate, very clean and a professional staff that just make you feel at home. From the reception to the bar/restaurant staff, you feel welcome. I will not hesitate to come back when next I have a lay-over in Charleroi.

There is a provision for connecting from upper levels directly to the reception area by lift, but we noticed this lift has been disabled, forcing guests to walk from one lift to the next across the entire lobby/bar/restaurant area( quite narrow and with other guests having drinks/food). This can be a little bit cumbersome when you have a lot of luggage.

The hotel was perfect. It was located right at the centre of Charleroi. There was a big shopping mall right next to the hotel. We were a family of 4 so there was enough space for us in 1 room! They have a private parking, but its most likely full since they use the parking for the shopping mall as well. But we were lucky to find one, so it might be difficult for others. The hotel was safe and comfortable. The bathroom was big too. The staff was so nice and communicated with us in english!

The bathroom couldnt be locked. The view from the room wasn’t that great.

Bar staff super friendly and helpful. Breakfast was good - like the range of options.

staff was very professional and courteous. Good cocktails. Location. Terrasse. Excellent bed.

I got lost in the cellar because some of the lifts were not working correctly. Restaurant menu very limited.

The hotel has a very good location, 10 minutes walking from the train station and surroundes by restaurants and bars. The room is big and clean. The staff is friendly. Fresh orange juice at the breakfast.

The door to the bathroom should be ermethic, for privacy. The extra bed in the room could be bigger. The price for the breakfast a little too high.

Great location, big room, decent breakfast

Everything was decent

Size of the suite, location was perfect and was very clean and tidy

Hotel was lovely just a shame the two nights we stayed the restaurant didn't open and was no room service

The staff were welcoming and pleasant. The rooms were nice and clean. The beds were so comfy. Would definitely come back.

Breakfast too expensive

The room was very clean and the bed was very comfortable. The Breakfast was a bit poor.

The hotel is centrally located and functional.

The hotel is quite basic. No frills or spills.

All the staff we interacted with, special mention to Mike Andreoli at the reception at night who was tireless! His availability and wiling to solve an issue we had with the taxi that was supposed to pick us up at the airport! The breakfast with plenty of options, all fresh. The usual quality of the rooms and beds at a Novotel. The location, right in the city centre, convenient and quick access from the airport, perfect for a quick stroll and a short walk of the Charleroi Central train station where we went when we left the city. For those with car there's an underground car park right below with direct access to the hotel and a discounted price for guests. I don't usually give a perfect score, but in fact it fulfilled all that was expected and more. That one night stay was a perfect start for our mini vacation.

Nothing worth of mention, really

Amazing service beyond expectation and very friendly smiley staff at reception, bar and restaurants. Comfortable , clean rooms and very nice modern decoration.

no windows can be opened , it is how building is constructed.

parking in the same hotel area

Very new, clean and comfortable hotel, good breakfast, nice staff and perfect location for Charleroi city center and for train station

Nothing

The hotel looks fresh & new; it is quite large; located in the city center; there are restaurants & shopping center in the vicinity; the hotel has a good bar with food; the beds are comfortable; it takes 15 minutes to get to the airport, the train station is 5 minutes walk. The city is very quiet.

The breakfast is poor. We had an issue with the taxi which the hotel called for us - the taxi did not have access to the airport. The driver was going to drop us off at a gas station 600 meters away from the airport, and he spoke just French. We managed to ask him to take us to the airport entrance, and apparently he could access the airport just for 2 Euro extra fee which we paid.