Location was great and Lake Crackenback resort facilities are excellent.

Check in 4pm. First impressions – end of season, the staff have checked out – doorway full of leaves, floors not cleaned with footprints, dust, leaves and sticky goop. It’s ok though, Jan said it was “only a little dirty spot” but she didn’t stand in someone’s uncleaned spilled dinner in bare feet. At 5.10pm discovered the gas fireplace didn’t work. Batteries flat in starter remote. No backup. Phoned the number on the fridge. No answer. Texted the number used at check-in. No response. Emailed the address on the fridge and via Bookings. Sent photos of the unclean state – stovetop, dirty cups, greasy pots and the placemats with food stains - Jan said “they were only little stains”. I guess when you are paying for premium accommodation its important to have an agent with an eye for detail like Jan. Jan did come the next day and change the heater battery and sent an email to say she had and “apologies the wood floors and stovetop not being cleaned properly”. When I asked why she didn’t address the cleanliness issue, her response “because I’m an agent, not a cleaner”. Jan also said we “didn’t need the heaters as it was warm when she went there”. The building has minimal insulation, so it is very warm during the day and icebox at night. And that sums up the level of service you can expect. Dirty and cold. Had she just sent someone to clean, this review would read quite differently. I could continue with the faults – bedroom heater didn’t work, tap in bath broken but it all comes down to poorly maintained premises managed by money grabbing agent with complete lack of customer care. The resort itself is a great location, has fabulous facilities but best book with the Crackenback Resort if you want to be looked after. And if you must stay – don’t forget your Chux and spray n wipe (neither provided) and a strong stomach. Booked/paid 6 nights, only stayed 3 – couldn’t wait to leave. Dont recommend any property managed by McGrath Snow Mountains

location and amenities

no WiFi was a bit of a shock for the amount paid for this accommodation. Car parking by the neighbours needs to be better marked out. it was quite difficult to get out of the driveway.

Gas heater stopped working on day 4 and there were only 3 dinner plates

Thank you for hosting our family in such a gorgeous location! From the gorgeous accommodation to the amazing setting, we could not have asked for a better holiday!

The weather on the last day, although that didn't stop our family from hosting a family of ducks on the deck!

There seemed to be a lot of attention to detail. There was more than expected essentials in the way of dishes, glasses, wine glasses etc

I absolutely loved the restaurant, Cuisine, and the staff there were absolutely lovely and accommodating towards me. I made a booking for the first night and it was so good I asked to come back. It was looking fully booked out, however, the staff accommodated me and I couldn’t have been more grateful to enjoy a beautiful meal in a stunning setting after a 27km hike. I loved that despite it was a resort it didn’t feel crowded. The chalet felt private and secluded from others. It was amazing to have kangaroos literally visit my chalet doorstep. They were tame and very photogenic. I liked the sleek and minimalist design of the chalet. It was very clear and modern vogue style. The woman at the activity desk was awesome as she advised me the best way to tackle Mt Kosciuszko via Charlottes Pass and to start off walking down to the river first as that’s the hardest section.

The chalet parking for me was so hard to reverse out of the steep and bended driveway, especially with other cars parked close by so I ended up parking on the road once I got out the first time. Wondering why such limited indoor pool opening times?

The position of the property was perfect. Backing onto the lake with ducks, mist on the water of a morning was incredible. The property was very comfortable, modern and had everything you could possibly need. Will definitely be staying there again if available and would highly recommend this place to anyone.

This is a superb and relaxing location, the view is breath taking and the property provides free activities such as kayaking and archery which was very enjoyable

there was a coffee maker but no coffee.