The location, the staff is amazing. Very helpful and always smiling. Flawless

Everything was great on this property, Location right on la Gran Vía, close to good restaurants, museums, shopping…

En el propio centro de Gran Vía y por tanto, en el centro de "todo". La terraza es un Must a visitar, y en general, todo en el hotel es fantástico.

Quizás el precio por noche es un poquito subido pero teniendo en cuenta que es lujo a pie del centro de Madrid, se puede pensar que es un pequeño auto-regalo,

Tout très bien !

Le restaurant du rooftop est trop bruyant

Ubicación , instalaciones , amabilidad del personal

Nada

The location was amazing and in the middle of everything

The breakfast was not that good.

Ubicación

Todo estuvo bien

Yatağımız küçük olduğu için çocukla rahat edemeyiz dedik ve hemen değiştirdiler. Temiz ve genişti oda. Otel genel olarak çok temizdi merkez konumdaydı.

Minibar ücretli dendi ama biz çıkarken kontrol edilmedi, keşke kullansaydık dedik.

The great location

Atenciones

Buena ubicación. Aún cua do muy ruidosa las habitaciones sobre la gran vía

güzeldi

yastık ve yorganlar çok salaş ve dağınık

Çok temiz, konumu mükemmel, çalışanlar çok ilgili ve güler yüzlü. En iyi seyahat deneyimlerimizden biriydi, teşekkür ederiz.

Ubicación, instalaciones personal encantador

La almohada no me resultó cómoda

Nagyon jó elhelyezkedés és közlekedés

A reggeli nem 5 csillagos kategória, unalmas a kínálat

Excelente.

Tudo

Great location and hotel

Nothing to not like here

Everything! You will love this hotel. A bit pricey, but worth it. 5 star all the way.

None!

Personal top freundlich und witzig alles fein

Bad sehr speziell da weißer Fußboden scheint nie sauber zu sein war aber sauber

i was happy with my choice to stay here being in Madrid for the 1st time on a short visit. Location is very convenient. easy access to the sightseeing buses (The big Bus Tour), metro, public buses, and for those who likes walking - all major attractions are in 15 mins walking distance. very helpful personnel. i was pleased how quickly they helped to make necessary ticket booking to the Prado museum to avoid the queueing for the next day. Fantastic breakfast, and a very heart-warming attitude to the guests deserves a special THANK YOU my room faced the shopping street, however it didnt disturb during the night. Teh room offers a Nespresso coffee machine and tea selection An absolutely wonderful hotel in the heart of the city.!

Location

Booked it for the location but after getting there, didn't realize how busy it is which is a bit much for us. Rooftop bar was excellent.

Perfect location, exceptional facilities and lovely room. The staff generally very polite, friendly and tried to help. The resturant and the rooftop bar offers a very good view. I also very like the breakfast.

The negative was the noise and the sleep quality. I have informed the hotel in advanced that I am a light sleeper and I also explained again when I checked in. However, I was actually allocated to a room that was just next the lift and the stairs. I was woke up a few times during the night because of the noise. The window doesn't completely reduce the noise from the main street either (I can hear the bus/ambluance passing through). Apart from the sleep quality, I would rate the hotel 9.5

Super location. Lovely staff and reception. Good gym.

The service on the terrace was poor. Very slow and got drinks wrong. We only ordered beer! Waited almost 15 minutes for two beers and they were not busy. Could not get the bill either. Could be improved with a little management. The shower was poor and generally not luxurious enough for a high priced hotel. There is a luggage drop off point outside but they kept this a secret from us even though I’d asked about parking. We walked from the car park with lots of luggage.

Location, decor, friendly staff.

Nothing.

Location

Small room

Great location, helpful staff willing to help at.any time.

The location is superb and the facilities are really well-kept, including the rooftop which is super nice. The location is a 10 and allows you to discover this beautiful city in its entirety. The staff is friendly and the rooms and facilities are clean and comfortable. I would definitely stay again.

Communication about breakfast was a little tricky. We were told breakfast was included both at check-in and once we checked in at the breakfast room. While eating breakfast a staff member approached clarifying it was not included and resulting in a charge we did not expect.

The hotel was excellent ! My mother and I love the hotel so much , the service was great We decided to go to the rooftop , we skipped the line because we are staying at the hotel and we love the view and the cocktails! For sure next time in Madrid staying again

Nothing

The stuff are very friendly and supportive.

Nothing

Very helpful staff, comfy beds, good AC

The room could be more spacious considering the high rate.