Location of hotel

NA

Location was beautiful

It was dirty & very very dusty. The mattress protectors were just a single blanket over part of the bed & the mattress was beyond disgusting & unsanitary. The doonas were ripped & dirty - they haven’t been washed for ages.

Getting a little dated and was not very clean but the bed was excellent, chairs were old and uncomfortable.We needed guidance to find our room.

Having to collect the keys from another hotel and drop them back off . Also the cards didn't really work in the door and the ladies couldn't help I was told to go back to where we collected them .

Location of the apartment and garden view was lovely. Bed clean and comfortable Good kitchen and Washing facilities .Lovely patio area

Lounge couch and the two chairs we could not use as they smelly and dirty. Handle on front of drier broken which made it difficult to open.

Everything pretty good except cleanliness

Place was dirty as no TLC Windows & screens looked like never been cleaned ever Microwave have food pieces in it Dirt on floor by fridge Soiled lounge seats & all food underneath Dishwasher still had stuff in it? Really poor effort

The resort is beautiful, the facilities are amazing, the Mantra staff lovely, the beach amazing.

Unfortunatly we had a negative experience with the booking agency, they apparantly double booked our room and tried to get us to move to the room next door after we had checked in and unpacked. I kept asking what was wrong with the room next door they kept telling me nothing, I double checked my booking and we were definitly in the room that I had booked (photos are an exact match), turns out the room next door was a hotel room we had booked a 1 bedroom with a kitchen. We were asked to contact the second booking to organise the room swap, and were even asked if the random and probably irate person could meet us at the restaurant we were at having lunch to swap the keys? We were horrifed at this request as 1. we were in the room we booked and 2. why would i give a random our keys to a room we paid for and all our stuff was inside? I really wish the booking agency didnt expect us to fix their mistake as it put a huge dampner on our stay, we were full of anxiety heading back to our room not knowing if the neighbour would make our 3 nights there a living hell for us all because the booking agency apparantly double booked the room and didnt try to find a solution for them, instead expected us to fix their mistake. I would definitly stay at this resort again as it was beautiful but would be wary of booking with these guys again.

Everything. loved our holiday so much.

Nothing

a few broken things. table outside. a shelf in bedroom and top kitchen draw

The view over the pool to the ocean, waterfall to pool under these rooms (2304/2305), Beds were comfortable. Not too much noise from other rooms. Main surfaces appeared clean in kitchen. Pools were nice, (shadey spots go quick) Walk to the beach. Undercover parking (not allocated) Washing machine in room Very relaxing

Didn't realise check in( and out) was through another property in town. They could supply more info with after hours check-in about accessing the unit and the carpark at the property rather than including it in the welcome letter.They sent a link to a welcome letter via txt/ email after setting up late check in access( admittedly,I was unexpectedly late)but I didn't realise that it had 'some' more info that would have been helpful to find the unit as I didn't stop to download until after I was in the room. I'm not very picky and in no way a housework queen at all, but the unit did need a really good thorough clean. No dishwashing detergent,( bottle there,but empty) only powder for dishwasher. No oven mitts and only one tea towel No rubbish bag in bin in 2nd bedroom. Kitchen bin top and floor, skirts and wall around bin were dirty. Carpet not vacuumed properly ( if at all) Pieces of lining fallen off from under single bed were on the floor. Wet glass in cupboard Louvres and main sliding door to balcony hard to open and you have to move the furniture to open them. All louvres dirty. Kitchen cupboards ( particularly next to the oven) and drawers need a good clean ( although we wiped out the main cutlery drawer). Shower screen had a lot of soap scum build up also very dirty around bottom of screen door frame and hinge. Very rusty clothes airer. Wardrobe in second bedroom open with extra bedding just thrown in the bottom. Not sure where the very large ants came from in the kitchen the 1st couple of days,then one morning,my bathroom was covered in them, even in the toilet. We had to ask for the 'supplied' pool/ beach towels. It was like the room wasn't 'ready', like it hadn't actually been finished being cleaned and set up, and since we checked in late, it wasn't due to us arriving too early. I have lots of photos but don't seem to be able to select them to add, will keep trying.

the property is in an excellent position overlooking the ocean and pool, the u it was very spacious with a great layout.

the unit is needing some refurbishment- it is looked quite aged and there has been water damage to the main bedroom carpet in front of the ensuite and the floor boards near the bedroom door. this definitely needs fixing and soon! when we arrived there was water over the kitchen floor - but this was due to a tap replacement done before we arrived. Staff were quick to come and sort out. The unit needs a better clean too. We had to keep the aircon on all the time if our visit as we feared it would take too long to work again sufficiently- definitely needs a good service or replacement soon. all I can say is that the owners have a gem, but are neglecting it a bit.

Resort is in a great location, close to Kingscliff, shops, beach, and the creek. Good room amenities for a family stay.

Cleanliness was pretty average in the private room. Hotel look overall a little in need of a freshen up. If you stay in a private room (keys from local real estate) be aware that the Hotel Concierge are no help at all and could not care less. Struggled to even find out what room number we were in after an after hours key collection from the real estate.

We’re return visitors to the resort which is great for the kids and lovely having cocktails and food by the pool.

The private apartment was incredibly dirty and run down. All the dishes were dirty and I had to rewash, couch and floor was dirty, bin was dirty, dust on counters and fans etc. Bed and pillows terrible. Handles on bathroom door falling off and dryer not working properly. All in all, needs love and would not return to this apartment. Have rented others privately that were much better.

The resort itself is lovely. The apartments are a good size. The view over the pool was nice and you could see the ocean. The balcony was large with sun beds as well as a table and chairs. The staff were helpful when picking up the keys and when we needed pool towels that were not provided in the room.

The beds were uncomfortable. There was no fitted sheet and therefore the flat sheet kept coming off to reveal the mattress underneath, there was no mattress protector, no doona cover, just a flat sheet on the mattress and a flat sheet on either side of the doona. It didn't feel like the cleanest way to make a hotel bed that is used by many, many people. You can't use hotel pool towels as you are not going directly through the hotel. The room was not as clean as I would expect. I have stayed in the same room direct through Mantra and found it much cleaner. Only the TV in the second bedroom could get streamed TV, not the one in the main bedroom or living area.

Had breakfast at the Salt

A few minor things. Only 1 key which could be an issue if it stopped working. Having a 2nd one would make it a bit better The electricity kept turning off because the wall receptacle seems loose The fly screen was very very dirty and needs repair

nice resort

beautiful surroundings decent size unit

The location was excellent

The unit wasn't very clean I was quite disappointed about that