La atención del personal, es impecable.

El hotel huele feo, las alfombras y en general el edificio es muy viejo

El desayuno es bueno ya que tiene mucha variedad! Y la ubicación es centrica por lo cual te puedes mover fácilmente

Que el personal no te ofrece todos los servicios que brinda el Hotel

Pool Private parking lot Variety and quality of breakfast

Hotel is suposed to be pet friendly but the restaurant is not. There should be a small area in the restaurant for passengers with well behaved pets. Carpet in the bedroom look too old Wall needs mainteinance in the bathroom

Price point, Beds are Comfy, general cleanliness

WIFI is awful, No hot water, shower head looks like 10 years old, cable looks awful, grainy image. No hangers in closet. complimentary coffee packets were replaced but not the Styrofoam cups

The size of the room was good and the beds were comfortable

There was screen in the building in front of my room that was annoying during the night that I wasn't able to cover with the curtains because they were poorly design.

Room was comfortable and the restaurant excellent!!!

The swimming pool wasn't so clean

Todo estuvo genial

Nothing

Big noises from air condition and outside.

Very good location, walking distance from the city centers and had a 7/11 across the street. Good room size and big beds. Breakfast was also decent. Can’t complain!

Wifi was terrible in our room, connection would not work. Shower head was semi broken as well

location and pricing

it’s really crowded and the food quality is poor

Dirty, loud and smelly. Didn't stay there, fortunately the hotel staff reimbursed me.

Good hotel but the address is not correct in Booking, when I used maps the application moved me to incorrect location. Then I called the hotel to get the address and finally they give me correct address and after a hour I can arrived to hotel.

Maps and booking address

the location, and that food services were affordable.

Rooms don't seem properly cleaned, excessive weird bleach smell on bed linings, building is old but they charge as a new hotel, infrastructure seems lacking, elevators are old.

Location

Service

The location is in the very heart of old town Monterrey, and conveniently next to CAS (for US Visa). Underground parking is free and extremely convenient. The rooms are big and the beds are very comfy.

The place needs an URGENT renovation. The bathroom and the AC are falling into pieces. The common areas look also very old and the place overall is poorly maintained. Cleaning could be also a bit better. Breakfast is just OK (for 1 or 2 days, after that, I would probably go out to eat) and I was very pissed off to see they charge extra for an omelette.

Location

Pool needs remodeling