good location & lovely views from restaurant.

Room very small & hot . noisy early morning with emptying bins outside. Air traffic which can’t be helped but would be good to be advised on this when booking.

location

rooms abit tired,bathrooms need updating

The delightful waiter in the restaurant was the only member of staff who met the standard of people skill expected.\A good deal of well selected Art works donned the walls.

The staff were somewhat dismissive within most areas of the hotel. My room was selected as a Superior Double. It was minute, without a bath, bathrobe and facing a stone wall from the window. I could not make phone calls as the outside line failed, despite following the Receptionist instructions. I unfortunately did not have my Mobile phone with me. There were no staff to greet guests on arrival, into the Bar/ Restaurant area and, initially on my own, was not approached buy staff as I sat in what I believed was an area for a pre-meal glass of Champagne. Location was lovely by the river. Breakfast was similar to that one would expect in a Canteen. Once more staff encounters were minimal. Really disappointing all around.

location immaculate showers amazing breakfasts service

our upgrade , put our room next to a Taxi rank outside . so view not ideal . but it wasn’t noisy , and it wasn’t a problem . it’s just not what we were expecting

Location was perfect! Views are gorgeous

The jacuzzi was out of use which we weren’t told. Breakfast was good but not very hot

Nice bar, friendly staff, good breakfast, nice shower

Room was ground floor by a courtyard with a high window like a prison. It is described as a Superior Double

Location, bathroom and breakfast

Lots of stairs to get to my room on top floor

awful place

nothing rude staff manager was suppose to email or call us regards our issues with the hotel but to this date has not !!!!

friendly staff

Booking.com says room with a view!! Absolutely NOT! the manager said that Booking.com are naughty for putting that because most of the rooms are not. we stayed on the opposite side room 410 to where the main reception was. The window had a view of the back road which was very noisy in the early morning with vans and cars to the train station and dropping off kids to school. The manageress also confirmed that it was a very noise road. Running businesses for a living we are up early every morning so wanted a lay in, we never got that so we asked for a discount on our room. It was priced £180 for the night, over priced tbh The Premier Inn rooms are just as nice. when we expressed our disappointment she said we can’t do anything but to give back your £15 car park fee. I was very disappointed with that but didn’t want to argue with them. Breakfast was ok nothing special but staff are lovely and very friendly and accommodating. would I stay again? Probably not!

We needed to change rooms as had been allocated a room on the ground floor and felt a bit exposed as the room looked out onto a street. Travelling with my elderly mother I knew we'd probably be spending a good bit of resting time in the room. The hotel were very accommodating and found us a new room on a higher floor. They were very pleasant and polite about it all.

On our last night there was a lot of noise from neighbouring rooms. Door slamming and shouting. It made us feel a little bit unsafe but other than that incident the hotel was perfect.

location

breakfast was poor as was the customer service

rustic

all over the place car park away from hotel room long way from reception

Areas to sit and relax in front of open fires.

slightly creaky floorboards above but to be expected from an older building

Beautifully decorated for Christmas and very friendly staff

The cooked breakfast was a little conveyor belt style - would have expected food to order

Really nice location. All staff were helpful especially in restaurant. We went near halloween and loved the decorations and our themed desert

Na

everything was first class