Very clean and luxurious room. Fluffy white towels; lovely, friendly staff who go the extra mile and apply personal touches; great food; good location.

The ground floor lobby can get very busy which makes the really great lobby cafe a bit noisy and not a restful tea/coffee destination, but I am not sure anything can be done to fix that. Not a big problem.

Food, facilities and location

The noise from hallway comes to the room, and I heard drilling sound at midnight

Exceptionally friendly staff, special mention to Dharamvir who kept our room very clean and a very happy and friendly person to see each day. Regards Bengie

N/A

amazing hotel. Rooms really big and well decorated. complementary water, restaurants amazing… one of the bests hotels I have ever been

there was no bar service at the pool

breakfast has lots of options

The driver for our local trip scared us and made my girlfriend cry. He would not take us to our destination. He drove 15 minutes away and parked in a dirt road to show us his friends shop. We didn’t know where we were. After that I demanded he take us back to the hotel straight away. He refused, started arguing and asked us not to to tell the hotel. He drove around in circles refusing to take us to the hotel. Concierge did not apologise or offer anything after the horrible experience. Just charged us full price for the next driver. After we spent 40 minutes driving in circles with someone scary. I complained to Ritika, she ignored my messages and did not acknowledge me. Then for our day trip to Agra, the driver was sick and had a wet cough. The whole trip we had to listen to him suck up phlegm and swallow it. This was a concern for us getting sick and also for Covid. The concierge staff Ankush Sharma, laughed at us being upset. Said that it is perfectly ok for a driver to be coughing up phlegm and was unapologetic. He was very rude and continued to argue that we should be happy having a sick driver for 6 hours.

Excellent rooms and reception service. Breakfast was amazing and the waiters were exceptional. We had a relaxing stay despite being in a central location in a very busy city!

The poolside smelt of drains and was not that peaceful because of the roadside. The concierge could have helped us obtain a SIM card as we struggled without an Indian number but they sent us back to Airtel twice. Airtel were unable to give us a SIM card. It would be helpful if the hotel had an ATM in the hotel as it was a little bit remote where it is placed.

Food was good

Staff needed a serious polish

Service exceptional. Staff very nice. Location is good

Swimming pool too cold - even midday in 35 heat

Excellent service in the dining room especially! I enjoyed the gym.

location, clean, value for money, atmosphere, quality of food

concierge manager - rude and unhelpful Ask Ankush he was excellent

the room, hotel facilities and restaurants were fantastic !!

nothing

breakfast was so disappointing not felt fresh at all my day bc started bad because of your breakfast.

gated , secure central Hotel with a lovely spa.

Not quite a 5 star in my opinion more like 4

location

the rooms are old designed with little space around the bed

Very good hotel.

Check-ing in was very slow.