Great location and comfortable

No one speaks and English. It was so hard to communicate

Location was close to downtown. The hotel was pretty clean in general. The rooms were quite big in comparison to standards you would use in Canada.

Water is not drinkable and you have to ask the bar for water every time you want a glass in an area that's 40 degrees usually. No one spoke any English and because of this staff seem scared to talk with us and instead served us last during every meal and interaction with the front desk. The tours were why we choose to stay at this hotel because they offer so many in reality they offer two a day and you can pick one which made me feel scammed. Our tour day ignored us all day even when I was speaking Spanish to her. The hotel had a gas leak so dinner service was just not provided. The tours were quite a disappointment and made the trip to Leticia almost pointless. We had our clothes washed by hotel staff and the shrank everything to the point none of our pants or even socks fit management did nothing to help.

situation. gentillesse .

perfect for our family and great excursions

We had 3 rooms, party of 6 - the property is beautiful, the rooms are big and comfortable, it was really nice to come to a beautiful hotel after lots of adventures in the jungle. Location is great and the food was good. we had breakfast and dinner included.

The service was overly slow, everything took 30+ minutes, even a simple drink. Once we told them, they helped us and gave us faster service.

great food, very attentive staff, large room, very clean

intermittent hot water, toilet needed maintenance, tour office could have been more helpful

Restaurant… staff very friendly, proud of its culture and happy to share insights. Thanks Juan Holanda, Carlos Cuellar… the manager checking every detail.

None. I really enjoy the stay.

Good location close to the river. Tours from the hotel are well organised also in smaller groups. The room is spacious and clean. The pool is close and nice in the evenings to cool off a bit. Easy to take transport including a tuktuk to Tabatinga (Brasil) for a beautiful sunset.

The meals in the restaurant are not special and the breakfast a bit simple. The menu could be a bit expanded. Food generally okay. The persons at the tour desk leave by 6pm and sometimes a previous tour makes you return late. It seems then impossible to contact them for the next day even with the help of the front desk.