The apartment we swapped to was fantastic - brand new, clean, comfortable. Bar and restaurant excellent, staff friendly and helpful. Nice to have a pool, sauna, and massage too!

The economy room we booked was a MUCH lower standard than the rest of the hotel. For a small additional charge the higher standard accommodation is much better.

Nice breakfast and with all covid restrictions followed, hours of the breakfast could be a little longer and the menu didnt change daily, Rooms were very clean. They had an animator for children and were organizing events daily. Amazing views from the room. Hotel situated in town center, next to main road. Sky bar with very good, out of the box drinks opened in the afternoons. Amazing people.

Walls are a bit thin so you could hear all your neighbours. The ski bus stop is only going in one direction to Folgarida so because we had ski lessons in Marilleva we needed to go by car to make it. Parking outside of the hotel. Wifi was very poor quality.

Great ski slopes and views. Bus stop for ski lifts directly at the hotel. The price includes an underground car park for guests living in the apartment building and a ski locker. Very good extra paid dinners - EUR 22. Very comfortable apartments with a refrigerator, induction cooker, dishwasher. Nice spa.

The hotel consists of several added parts. The residential part of the building with apartments has no direct connection with the main building - it is possible to pass through a cold garage, which may cause a cold for those visiting the SPA. Only 2 dishwasher tablets for 7 days were handed to us at the reception! Usual hotel rooms cramped , one chair for 2 people. Breakfasts are too monotonous - they are not suitable for a few days' stay. Long distance from the hotel to the one outside restaurant that do not work in the evenings, in winter. Hotel staff is not aware of their own offer on booking.com. We were prevented from using the spa free of charge by demanding EUR 16 for one entry, claiming that apartment guests are not entitled to this service. It was argued that neither toilet paper nor shampoo and soap were owed to the apartment! We were asked to pay EUR 50 to clean the apartment if we did not do it ourselves. After presenting the hotel offer on the booking.com website and confirming the payment, we agreed to use the spa free of charge, it was decided that we deserve toilet paper! It turned out that shampoo and soap were not really included in the offer - you have to take them with you from home! Unheard of! The EUR 50 cleaning fee has been waived as it was clearly stated as already paid on our fee confirmation! There is a deposit for the apartment of EUR 200, which is not included in the offer on booking.com, so where to get EUR 200 if you don't have cash? After a positive explanation of these matters, the next change at the reception desk was not informed about it and we were again refused free entry to the spa, etc. We had to explain everything again, like to a child, that it was the hotel itself that had made such an offer on boooking.com and we only bought it. I guess not why we choose a hotel for a week's vacation, to experience stressful situations? The hotel did not compensate us for not being able to use the spa for 2 days.

Location was very good next to the shop and ski bus stops at hotel.

fine.

nothing

I really loved the location and friendliness of the staff

The mattresses were very uncomfortable. The rooms were a bit tight. Couldn’t imagine also having snow gear in them.