The host cancelled the day before we were to check-in citing that they had accidentally double booked. We were instructed to contact VRBO to find new accommodations. There was a concert in the area so no other properties or hotels were available in the area. We were traveling with a child with severe food allergies, so required a kitchen. In the end, we found a hotel that had availability because the hotel was not going to have water for part of the stay. We were not able to get a space with kitchen (or a pool or washer/dryer as we were supposed ot have at the VRBO property). VRBO is working with us and has communicated about possible remedies, but there is no way to “refund” on the stress of scrambling to find accommodations. Because we knew we had specific requirements, our original reservation for June 2023 was made in October of 2022 and was reconfirmed in February 2023. The host had ample opportunity to realize the property was double booked and provide adequate notice of the need to cancel. It was very unfortunate.

We had a great time the kids loved the pool and open concept. Great restaurant with in walking distance. We enjoyed our stay.

Peaceful location and good proximity by train into central London

Had a great time here with our three kids. Communication with the owners was excellent, and check-in was very straightforward. The house is a short walk to the great riverside area of Richmond, and an easy bus ride to Richmond Station where you can get the fast train into London. The main living room is very spacious and has a nice outlook onto the local creek/river. The owners left some very useful printed cards with guidelines on how to get around the local area - very helpful, thank you! And the bottle of welcome wine was a very nice touch.