Rooms and service are great. Rooms slightly dated, but comfortable. Spa is amazing.

Gym is a bit rough. Broken dumbbells and didn’t feel or look “clean”. Food is very overpriced.

excellent breakfast, good gym, clean rooms

very few places to sit around the pool, cold water, limited sun exposure

I liked everything the compound the breakfast and the staff are so friendly specially staff in ghe restaurant, however room service is poor I wanted coffee capsules that were not in gge room and I had to call four times before someone arrived with just two capsules after three hours waiting, I found this unacceptable from a high standard hotel like Serena, this of course will not stop me from coming back but just commenting for improvement,

Room service

Thé place was good and quiet

The access to the wifi was not available

The staff was great, lovely location, food was amazing

The location of the pool is right at the restaurant so eyes would be on you while you swim.

Excellent staff and great location.

The food was good and the hotel is so clean my wife loved every but it, I didn't have to do anything else.

Parking

In general, a lovely place to spend a weekend away. Great breakfast, lovely outdoor/pool area, well-equipped fitness center and spa. An easy walk from the CBD and other sites of interest. Staff were friendly and welcoming

The facilities are showing their age, down to things like door closures, light switches, etc. Other than a few broken items (door locks in the women's changing room, etc.), there was nothing major, but it did take away from the feel of being in a 5 star hotel. The biggest issue is that, the day I left, people started arriving for the FIFA congress, and the hotel shifted to fully focus on that. The cleaning staff mixed up the rooms, and came into my room at 2 AM and put the lights on. Clearly not a great way to wake up! After not having slept well, I didn't want to make a fuss at checkout, but that plus the fact that I got the clear impression that staff were trying to get me out so that they could turn over the room, put a real damper on the end of my trip. Overall it was a good experience and I would stay here again, but I would definitely advise checking if any big conferences or meetings are scheduled for right after your stay.

Good croissant at breakfast

Too long for serving lunch and dinner

Very good breakfast with lots of nice choices

I emailed and called three times from Uganda to be sure someone would be at the airport at 1:00am to collect me but no one was there! I called the hotel three times after I arrived at the airport and was told someone was on their way three times before someone finally picked my up at 03:00AM!!!!!!!!!!!!!!!!!!!! The worst was no one seemed to care: the driver said 'small mixup' and front desk just said 'sorry about that' but still charged me 45$ A manager should have spoken to me in the morning about what happened and how it will never happened again and voided the airport transport fee. The rest of the stay was fine, but I will never forget or forgive being repeatedly forgotten at the airport in the middle of the night--absolutely zero system in place to ensure guests are not forgotten and left out in the dark, cold night.

Room size very generous. Many eating venue options.

The air conditioning in the room would not cool. Fortunately, the climate was such that we could manage this with just a thin bed sheet at night.