tout était parfait et le petit déjeuner ultra copieux

rien

Clean rooms, very nice staff at the restaurant, high quality of food

Only when we have already booked a Superior room with Spa access for one night for all of the family to enjoy spa facilities we received a message from the hotel that kids under 12 cannot use the pool except from 17:30 to 19:15 (or 18:15 on Sunday, 45 minutes!). Okay, we decided to extend our room till 18:00 for an extra payment, but it still meant we can only be in the spa for 30 minutes. We were not allowed to extend room a bit more, no one proposed a solution except for paying again a full spa access which was included in our room, ‘all managers are busy’. As a result, our little daughter crying with her five swimsuits traveled in vain, so disappointing. Staff at the spa not customer oriented at all, their unprofessionalism resulted in our money wasted. Not recommended for families with young kids.

Espace marin très fonctionnel, spacieux et diversifié, facile d'accès depuis les chambres Confort des chambres Proximité de la plage, environnement reposant

Ras

Moyen

Espace

Tout. L’espace de la chambre, son confort, et les services proposés.

Pas facile de s’orienter entre l’espace hôtel et spa.

Breakfast is nice, staff helpful

Spa pretty small, no access to the beach

le cadre est très bien et l'emplacement également à deux pas de l'océan , l'hôtel est tranquille dans un environnement reposant

le dispositif des bornes de recharge électrique gagnerait à être plus simple par exemple avec un paiement immédiat sur la borne par CB

We asked for a room with a walk-in shower and were given a room with disabled access. This meant that the bathroom was nice and big. The room had a balcony, which we enjoyed. The indoor heated pool is relaxing and free on-site parking was a bonus.

I thought being charged €5 for a flimsy cloth swim cap (for the indoor pool) was a bit petty for a €275 per night room. Since people go there for the spa facilities, you'd think they could just throw in the silly little spa cap.

very near beach and bicycle hire at end of car park!

quite a walk into Arcachon centre

Excellent, very friendly staff. Excellent location. Good breakfast.

More storage space would have been useful.

Fantastic restaurant with a very creative chef

The facilities were excellent.

They didn't serve food in the afternoons.

The room was gloomy small , no view or balcony..overpriced.

rooms were clean.

it’s not like the photos. the rooms are very basic and it feels like a holiday inn. the spa is very odd with lots of rules you have to abide by such as men have to wear speedos or can’t go in the pool! location isn’t great either as not really near anything. it’s a health spa not a hotel.

Lovely indoor and outdoor pool and great gym. Access to the spa was wonderful. Clean, good sized room with great in room amenities.

Fantastic spa facilities, the location is superb, next to the beach and bike hire in the car park to explore the local area including Dune du Pilat.

Quite a complicated layout which meant some lost time walking around. limited water machines in the spa and any there were, were all broken except in the toilets