Location, comfortable mattress, agreeable and helpful staff, good breakfast and bathtub

Smells when entering the room from the pipes - they need a cleaning - and the pillows were not good at all

Es war soweit sauber und herzig eingerichtet.

Meine Nachttischlampe war leider defekt und hat durchgehend geleuchtet. Ich musste sie dann ausstecken, damit ich im Schlaf nicht angeleuchtet werde.

Toplage

In die Jahre gekommen, dadurch aber auch ein gewisser „Charme“

Top Lage, sehr freundliches Personal. Altehrwürdig, aber sauber und funktional. Neue Matratzen. Sehr gutes Frühstücksbuffet. Mann kann sich sogar Spiegeleier zubereiten lassen. Kurze Gehweite von Bahnhof und Kongresszentrum

Kein Gym

La literie confortable et bien isolé du bruit

Il y a un manque de propreté . Équipement trop ancien . La douche était vraiment sale le lavabo aussi ….

alles super, so wie immer, das WLAN habe ich nicht herausgefunden wie das funktioniert

eine Wasserflasche im Zimmer wäre gut gewesen

amazing building and interior

-

personal mangelhaft

zimmer sehr kalt

Freundliches Personal. Zimmer, Betten und Bad waren sauber. Kaffee, Tee und Wasser stehen zur Verfügung. Zentrale Lage

Der Einrichtungsstil der Zimmer ist etwas in die Jahre gekommen. Der Renovierungsstau ist offensichtlich.

Todo muy bueno

beautiful hotel. They have own parking directly connected to hotel.

room cleaning was very late.

Elegant

clean and comfortable

Nothing!!!!We made a reservation in the train to Mannheim for your Hotel because we were in a terrible delay and had to stay in Mannheim for a night. Your Hotel looked nice on the website. Arrived in Mannheim we went to the DB desk to inform for the next day travelling for NL-Utrecht. As a good token of service we got a Gutschein for Hilton Garden Hotel!! We tried to cancel the reservation (19.00u)by phone several times but your hotel was not reachable!!!! The co-worker of Hilton Garden helped us to reach your hotel, but all in vain. I also made an e-mail via booking.com with the same message!! Today we got a booking of Euro 79,20 via the credit card for our stay while we DIDNOT stayed in your Hotel at all!!! I made several e-mails to inform you(the computer) but no respons at all. On your web site is the information: "You don't have to pay when you are not in the hotel." We conclude that you will restitute the 79,20 euro in due time! R.Koole

The contact with your Hotel desk, to inform you of change in plans of your guests!!!

Quick check in, clean room. Good location for hotel. Car parking very convenient.

Room was very hot. Could only cool it down by opening a window which meant it was very noisy

very kind and helpful receptionist, great location and decent food offerings, comfortable bed.

stained carpets in the room…

Location is perfect at the heart of Mannheim

I was really surprised with the unxpected unfriendly staff. They need to be trained to professionally deal with guests

I didn’t have the breakfast

That Zimmer service take care of the room every day and the coffee refill.

very central

where to start ? oh my God, I Think this is the worse hotel I ever been in my entire life... it loos like it was a lux hotel in the 70´s or 80´s but nothing has been touch since then. My room was about 45 grades celsius when I walked in, the carpet and the wall paper very dated. the shower a nightmare, never really got warm water...and the cold water I shower with had difficulties going away from the bathtub as the toilette was making strange noise. I heard scratching noise coming from the wall. But the best is yet to come, I originally booked the journey without breakfast, then upon arrival I decide to add breakfast to it,( I paid upon arrival) when I showed up for breakfast the next day the waiter humiliated me in front of the whole restaurant asking me if I had a receipt for the breakfast, I explain that I paid breakfast upon my arrival, they checked and everything was fine, I was told that reception and kitchen don't talk to each other..very small apologize for such huge humiliation. this place doesn't deserve a single star. it should be closed down

Old old charm

Faded and worn fix & Fitt

This hotel is a beautiful, old world hotel. It is very conveniently placed next to the Wasserturm, just a 10 minute easy walk from the station if you are arriving by train as we did. It is easy to get to all parts of Mannheim from here. The rooms are generously sized and the beds are very comfortable. the shower is hot and plentiful, although it did flood the bathroom floor each time. But there are plenty of towels available. Breakfast is generous and served in a beautiful room downstairs.

We were here in December for three nights and on the first two nights the room was colder than was comfortable. It did improve on the third night. Because we were travelling with luggage, it is disconcerting to find that there are steps into the front foyer and no lift or help from staff. The reception staff were very professional, but we would have liked a little more friendliness. We were handed two bottles of water each, plus our luggage and room key and left to juggle all this and find our way to the lift.