Everything!

Nothing!

We were here a week on low season and the hotel was calm and quiet with suited us perfect. A bit surprised that we almost didn´t heared the traffic from the street outside. We hand a spacious room but spent most the time on the balcony :)

The small pantry was - small! Easyer to do the dishes in the bathroom. The breakfast was 13 € wich is a bit too excpensive we think.

Every thing

The key cards could do with updating

They view from our balcony was amazing. The cleanliness of the whole hotel was top notch and the breakfast was amazing. The location was great a few minutes walk to the Yumbo centre but you would need to get a taxi home from Playa De Ingles at night time. The spa area was an added bonus to the hotel. The gym although I didn't get to use it looked as though it had a lot of great equipment.

Just a bit expensive to use the spa everyday during your stay as one complimentary voucher is not enough if you are staying there for a week. Also it would have been nice if the bar at reception was open a night time for a night cap. More information on things to do and where the markets are would be helpful as we were sent to the wrong place for the market which is now opposite Mulligans Irish Pub in Playa Del Ingles.

good location, very helpful stuff,

Staff, confort and location were fantastic!

Food could be better. Was almost always cold, not really tasty.

Oh wow what a hidden gem. we had a ground floor room 224 and it was wonderful. large, spacious, comfortable and clean. It was cleaned daily we had fresh towels and new bedding. Breakfast was fresh and substantial as was the evening meal. It is a 20 minute stroll to the Beach but Taxis are always available and very reasonable. It is a peaceful and relaxing place just a lovely clean welcoming hotel and we will definitely return. Thank you

Nothing worth writing.

Staff very helpful, location great and hotel very clean

You have to pay to use the safe in the room. Food was not great.

Fantastic location in a quiet area of the resort but walking distance to beach and bars. Really lovely hotel with views of golf course and sand dunes. Very peaceful. Staff make this hotel. Really friendly and nothing to much trouble, from reception, waiters and cleaners, they work very hard constantly cleaning and serving you. Definitely get 5 star treatment. Even the life guard was cleaning the pool area non stop. Lovely people. No loud music or entertainment at hotel. We went half board and had breakfast and dinner on the 5 nights. Lovely food and no negatives. Breakfast served 7.30 to 10.30. Lunch and snacks available from €10. Dinner served 6.30 to 9.30pm. Bar closed at 10.30pm. Great pool area. Lovely spa and indoor pool. We had room 405, overlooking the golf course. Could get a bit noisy at meal times but didn’t bother us. Room a good size and lovely patio area with sun loungers, table and two chairs. Taxis cheap in the resort. Visit the Maspalomas light house. Lovely area with designer shops and lovely restaurants. We walked but taxi only €6.

Water temperature in the shower bit temperamental.

The location is amazing: the view on the golf, the pool terrace where u can enjoy the view of the dunes and of the ocean; it takes few minutes to go everywhere in Maspalomas and in Playa des Ingles and the zone where the hotel is located is really relaxing and quiet. The staff was amazing and so available for everything, from the bar to the cleaning person! Really recommended.

nothing, everything was great.

Everything..as Always...staff very friendly in all Areas....pool man was lovely..very friendly....room spacious.comfy large bed..cleaned every day....pool Area spotless...nice resturaunt...and terrace..

Nothing....just hope it stays the same after new take over ..BULL hotels..

Loved the setting with the view over the golf course. Very nice esthetic and architecture of the hotel. The staffer responsible for cleaning our room was great, and made sure the room looked tip top every day.

I was looking for an easy access hotel from Parque del sur, after my TGC race. It was clean, simple, nothing to complain. We had a mishap with the initial room we were given and they fixed it right a way.

The bathroom flooded in the initial room we were given. In their defense, they acted on it and upgraded it us.

the location and its views from the pool and restaurant were awesome. Also the quietness and friendly staff is worth to mention. Rooms large, plenty of space.

The spa was disappointing. Some sowers were broken and did not work. The sauna landscape old and not well maintained. The spa is definitely not worth it.

The staff is fabulous. Very helpful and nice.

The spa could be free for more days. Especially it is not many people using it during our stay. The room is a bit old-ish. And the cleaner doesn't change the clean cups at all, even put in very obvious places. There is no washing liquid in the room, so it is hard for us to clean them ourselves.

The room (406) was spacious and clean. beautiful views over the golf course. A large bathroom with both bath and shower. The room as cleaned daily and the towels changed.

I did not like that we had to enter the room via the patio doors and were unable to use the main door to the room, this was concerning if there had been a fire. The air conditioning did not appear to work and the room was very warm at night. If we had been there in the summer months this would have been a bigger issue.

Everything on the whole

Better Housekeeping

Size of the room.

I asked for quite room at the réception and underlined that i really need rest and to sleep in. Was woken up every day at latest 8am either by cleaning man (not house keeping) that was cleaning the garden and his plastik bucket or construction work infront of the hotel. I asked for quite room. Would have been more honest of the stuff to tell me this is not possible as they are going to do garden work next day starting from 8am with construction like noise. Totally overpriced. Gym was dusty and dirty, half of the mashines were out of order/broke. Towels looked dirty and stained, as they where already used or not cleaned properly. Not even the breakfast was included in this high price. Also at the breakfast buffet stuff was really loud, where joking and talking loud across the whole restaurant, like one waiter chatting and making jokes to another waiter that is on the other side of the restaurant area. Like if the hotel guest were not existing. But the whole bread and croissants that where gone on the buffet were not filled up again, so if you did not get any, there was no filling up of the buffet again, the stuff was rather joking around and not making sure the buffet was taken care of. This is not a 4* place and service, but totally overpriced 170€ per night, loud, dirty towles and not even a breakfast included. And when you ask for a quite room you got lied by the stuff and woken up by house/garden construction noise of the hotel in the very early morning. It is not my style to complain, but this just does not feels right and more like a rip-off. A refund would be much appreciated.

The bed was comfortable and room was quiet.

The food was very poor. Very little choice and deserts were awful a choice between what looked like cold rice pudding and Ice cream. Paid €800 for 5 nights and had to eat out some of the nights. No coffee in room after 1st night and none available in reception. Sauna needs serious attention and changing room in spa. Had an amazing massage and the staff in the spa were lovely. Couch in my room was so uncomfortable you couldn't sit there. Really felt I'd been over charged for what I got.

far beyond expectations! Excellent staff, facilities in garden Paradise with stellar views across gardens, golf course to Faro de Maspalomas. Thoroughly enjoyed the thalasso pool and all in that area!

The hotel has a nice, relaxing atmosphere and a great view over the valley below and the golf course. Very quiet room; no cars or road noise, excellent if you want to relax. I appreciated that the reception's staff gave me a quiet room, as I asked. 🙂 All staff was friendly, helpful and polite. We had dinner included, ang the chef noticed that I was carefull with lactose, and made lactose free soups for the next evenings. I wish to warmly thank him! 🙏💗

The pillows. Maybe one waiter from bar service, at dinners , was a little bit arrogant.

Amazing massage at a special offer price.

Our dressing gowns were very worn but this did not affect our stay.

Excellent choice, meeting all requirements. Every other aspect of the accommodation was excellent, as my above responses.

Not applicable, as we were totally happy.

Room was clean

Shower was terrible. The bed are just 2 beds pushed together on a u comfortable cheap mattress. You can't vape on your balcony or around the pool. The area is seedy and full of wierdoes.