The price

It was dirty stain on my pillow and waited 20 mins at reception foe someone to check me in

good value for money

No access after 11 pm as we were not given gate key code

Not much to be honest?

This place used to be ok for trades like myself. All you want is a comfy bed a TV that actually works and a decent shower. Unfortunately as this place has changed hands over the last few weeks the majority of these small asks aren't being done. There has been hardly any hot water in the place for the last two weeks and no towels even left in the rooms. In fact even trying to check in has been difficult as the new manager/owner seems to be preoccupied making his friends feel welcome rather than his guests. No toilet roll left in the toilets and on the occasion it is it's not even put in the dispenser and basically just dumped on the floor. No hot water pretty much for the last two weeks. And as a trade hotel us men and women need a shower at the end of a days work because we are covered in debris and dirt. Twice I've messaged the so called manager with issues about the place and had absolutely no communication back. But he's seemingly busy trying to act the big man in front of his friends rather than run the business as it should be done.. This place used to be a decent place for trades to stay but not anymore. I can't and won't reccomend this place to anyone. Since the new management has taken over this hotel has gone downhill and really isn't worth the near £200 a week price they ask. The only amenities you get in a kettle. And these days you can't even rely on getting a hot shower after a hard days work. I've worked away from home for years and there are way better places than Ruxley rooms to stay. Anyone thinking about staying there really should think again because you don't even get the basics. Or any communication with your host. AVOID this place unless it's your only option

looks a lot better in the photos then it is, could be a great place to stay but no love there just want your money and it shows. If you want a room bed 4 walls and a ceiling then fine.

if someone loved it.

The car park, security facility and garden are good.

They should improve the maintenance and managements.

Lovely property, room was excellent and staff all very friendly.

The gated entrance, me and my partner came home from a night out and the gates were locked, had to wait 20-25mins until someone realised and let us in, but staff were very friendly about it though.

It was all perfect no complaints at all .

The gated property and a family environment

No shower head and cleanliness to slightly improved

This place exceeded my expectation, very clean rooms and the shared facilities were excellent condition and very clean , large / spacious..

Some of the lights didnt work, and repairs were attended to quickly

The staff were very friendly and helpful . We could have eaten there but was visiting family. The food sounded lovely. Free parking, great location off the road.

The room was nice but I had to clean the outside of the toilet . My husband turned the shower on. There was a split in the flexi pipe and the water went on the floor. The place could be fantastic , just needs some TLC in some areas

Yvette was very friendly great value for money

shared bathroom, but was aware before I booked

Great off road parking and nice grounds.

Happy with location near work.Help me when I needed it

The accommodation was excellent and excellent value for money. The owners and staff friendly. Very clean room which, for a small independent property was a very pleasant thing to find. Lovely stay. Thanks to those involved

There is not a single complaint that I can make.