The tv

although the rooms are big that’s the only thing I can say

there are many. was placed next to a water leak in the hall were the guys worked early morning till 5:00 banging and tearing apart. the water is leaking than don’t put your guest on the same floor. yes the rooms are big but so what. you just stay to sleep. only mattress no box spring so hard and close to the floor. all the buttons are located between the beds on the bed table. you wouldn’t know they were there. you turn av on but the lights don’t go on. ac off light go on. padded toilet seat. horrible. the plastic is worse than a regular toilet seat. they had a bidet but what’s good to have it it doesn’t spray?! it’s run down. the food was ok for breakfast. just an ok place. I left a day early. I had screaming children next to me in 506 that ran up and down the halls. child in the floor upstairs that ran not stop pounding the floor with toys. Omg just shoot me. Belem was dirty, poor and nothing to come to. their airport is even worse and immigration is a joke. only 2 sometimes 3 people working it with many planes coming in. I don’t know why you would come here to be honest.

Breakfast was just the same everyday. Could've been a variety

Wifi connection was very poor at 7th floor

The breakfast was excellent. The neighbourhood is dangerous on one side, according to locals. I had left something in the fridge and it was kept for me until our second stay.

We staid on the first floor as we traveled with a pet. Our rooms were not cleaned automatically during the day, which is a problem for a 4 star hotel. Also, we would have liked to know about rules about the pet before arriving as well as rules about not being allowed to have visitors in our room. Also the key cards were not working very well, they were easily demagnetized.

I did not like the pillows not comfortable to sleep with neck pain the breakfast can be better the location with the homeless people is not good too expensive for such a hotel

Room, pool, staff

Breakfast, cleanliness and the swiming pool

Staff very friendly and attentive. Good location. Clean. Good price.

Water in the room was lurk warm at best, compared to 2 weeks earlier when it was very hot. Wifi intermittent and slow. Quality of the breakfast buffet not as good as it used to be.

The staff was surprisingly nice in view of previous evaluations.

The room was old fashioned and the air conditioner is noisy and primitive with only on/off switches. A lot of things in the bathroom need to be repaired. The shower was precisely above a flexible drain, which was at least unpleasant. The breakfast was of very low quality. Only a few fruits and juices were ok. It is difficult to understand how local products as pupunha, manioc, açai are not used by the hotel that selects standard fast food and cookies with plenty of fat and sugar. The location is too bad. The front street is plenty of noisy and polluting buses.

I like this hotel, I have been a client for several years but today I am unfortunately disappointed, I requested an extra pillow Apt 712, that I always make during my stays and I have always been served, but today in the case, now that I am still at the hotel, I requested the extra pillow and the receptionist Marcos from the front desk denied me saying that it was already late at 10:40 PM and that there was no hotel employee to answer my request. No sense getting this response from such a large Hotel, I'm disappointed and won't recommend it again.

If there is an emergency and you need the help of an employee, the answer would be that there is no employee working at the hotel at this time 10:40 PM and you, the customer, solve your problem yourself because the company does not value your stay again. I tried to argue that I'm a long-time customer but the answer was no and my need was not met, disappointed, now and try to find a new place that appreciates my stay and wants me as a client again because Marcos, Hotel Sagres didn't respect me as an old customer, imagine you who will be a new customer…

I liked that the rooms were spacious and a good value and the food was superior at breakfast and all other meals☺️

The rooms needed some updating and architectural improvement in areas of cosmetics.