Staff advised cooked breakfast not available at 8.45am, despite sign in reception saying 9am, which is still too early in my opinion. Stayed in the annex block which was shabby and room could not be locked from the outside. Staff member advised hotel was full, so couldn’t change rooms. Breakfast staff advised hotel was not full and rooms in the annex “were like visiting cell block h”… went to make toast at 8.50am and they had put the lights out, removed the break and taken the coffee away. Rooms were not clean, shabby decor. Expensive price for a poor hotel and staff not great attitude. I Would not return nor recommend.

Very little! The location was good!

Everything!!! The rooms are run down and tired but more importantly were not clean upon arrival and it was difficult to get them cleaned during the week. The management were on holiday and a skeleton staff covered (2 members of staff seemed to be doing everything!) We were told the chef couldn't do porridge, couldn't do omelette - and when we asked for cereal to be refilled we were told they had run out. Half the service - but NOT half the price!!!! This is Scottish hospitality at it's worst! Shocking!

Location

Told us breakfast was on till 10 but didn’t tell us you had to order breakfast before 08.45 on the Monday and nothing in room to tell you meal times

The breakfast was good despite no vegetarian option, the scrambled eggs were perfect. The staff were very friendly and helpful which was nice to see. The room I stayed in was a decent size.

The en-suite shower door had been replaced by a curtain, not ideal. My room was not serviced and although it is not the fault of the hotel the boy racers with loud exhausts were a noise nuisance. MAybe the hotel should liaise with the Elgin police to get them stopped.

De bereidwilligheid goede service te leveren ondanks de niet helemaal bij-de-tijdse voorzieni gen.

De prijs. De hoge prijs stond niet in verhouding tot het gebodene.

Location was good

Checked in and was given the keys for room 16, climbed to the top floor, opened the door to find that someone was already occupying the room with empty beer bottles and clothes all over the floor. Back downstairs to a rather embarassed staff member, not as embarrassed as I would’ve been had the occupants been in the room when I walked in. Then moved to room 17. The main bedroom was modern and clean. The bathroom looked looked it had a new shower enclosure fitted but had a very old electric shower unit in it. The bathroom walls and ceiling around the toilet and window area were cracked and crumbling. Put off by the previous evening’s events and the condition of the bathroom, we skipped breakfast and went elsewhere to eat. I always like to give honest reviews and thought that this was very over priced for what was on offer.

Good location near the centre with ample parking

The hotel was freezing cold The breakfast/dining room was freezing Hotel room was needing modernisation