Alles

Nichts

Beautiful location next to a small harbor in the small and nice town Torri del Benavides. Private parking behind fence. Breakfast on the terrace with splendid lake view.

Excellent location

The location was excellent.

Nothing

We stayed at the hotel for our honeymoon and were welcomed with a bottle of champagne in our room which was a lovely touch. The room was superb with a beautiful view from the balcony. It was also very spacious and the en-suite was excellent. The morning breakfast was top class as was the lady overseeing the service. All the staff were very helpful. The location of the hotel is outstanding. We are definitely coming back.

Nothing.

I dislike the fact that there is not an option to review this as 0/10.

Came to attend our friends wedding and to celebrate our anniversary, hotel as described, then we got to the room.T It was okay, clean enough and had a nice enough view over the harbour. Went to the room to sleep, the "large double bed" that we had paid £160 a night for was in fact two single beds pushed together. I have travelled A LOT worldwide, mostly in Europe I am aware that many hotels convert twins to doubles. THE PROBLEM WAS THERE WAS NO FASTENING ON THE BASE, AND THERE WAS NO TOPPER ON THE MATTRESSES TO HOLD THEM TOGETHER. So the first two nights, the beds slid apart repeatedly, resulting in me & my partner trying to sleep on separate sides of the bed but when we moved in our sleep, we fell in between the beds onto the floor! Got less than a few hours sleep on both nights! This was raised with the property with Doreen on the second morning of a 3 night stay, who assured us she would speak to house keeping to get us a double mattress. We returned in the late afternoon only to be told this was not possible and the hotel was fully booked. Doreen did nothing to resolve this, shrugged her shoulders and didnt help. Asked for the manager Mirko to call me and to this day, 8 days after check out I havent heard from him. We advised we would need to change hotels, we were point blank refused any resolution,empathy, or refund, she just demanded the travel tax! We found another hotel next door HOTEL DEL PORTO, which Doreen didnt tell us about when we asked. She should spend a day with them to learn some basic customer skills from the experts. Home now for over a week, 5 hours on the phone to booking.com executive team and no resolution. Have raised a dispute with my C/C company who are going to claw the money back in 60 days with the evidence provided. Still nothing from Mirko, not even an apology. Had to leave a day early to Hotel Del Porto and spend another £150, so in total 700 Euro for 3 nights, 2 of which we didnt get any sleep.

Great service. Beautiful breakfast display. Beautiful views.

Too small bathroom. Not enough towels.

super beautiful location beside lake and in quiet pedestrian area. Wonderful staff

Nothing, although wifi connection was unreliable