Quite location, safe, 10 minutes drive to Castro, 25 minutes to Otranto. Staff and customer service was fine.

We had an issue on arrival about one room, the air condition didn’t work and we needed to move to another room which was fine. We didn’t like that they asked us to pay 30€ to use the kitchen (we didn’t at the end cause it is not specify on booking ) but, in general , it should be free of charge, even because the kitchen is almost 15 years old. The hobs are really old and it is not fair asking to pay to use this facility. Also, we needed to advise the reception about a broken windows in the room. The breakfast was included and the staff was there to assist you ( all nice and kind ) but, they were there to give you the amount of food they wanted. It seamed like they were running out food after 10/15 minutes. For example, they gave me 2 slices of water melon and I needed to ask for more every time for any kind of food ( it was embarrassing cause usually you get the food you want and you don’t need to ask for extra quantity). Usually the waitress are on the shop floor to tide up the tables or they assist you if you need something in particular and, you help yourself with the food. This was not the case and we felt a bit like “ asking permission” to eat our breakfast.

Everything definitely going back

Kitchen was a bit unequipped and we had to pay extra to use it

Booked a suite. A good size. An amazing beach cove just down the road.

Breakfast was well below average. Staff in the breakfast room very poor. I got served the worst coffee I've had in Europe and I've been here for 3 months and that includes France. The whole place just looks unfinished. The room had a stove but it was 30 euros to use and we only wanted a cup of tea.

Great location, friendly staff... breakfast until 11.00am.

No pool!

The location is amazing, really close to the best beaches of the south of the region. The room is quite big and good furnished. We had the private balcony with the sea view. The staff is polite and always available. Abundant breakfast included in the stay.

The swimming pool because of the COVID situation were closed but they advised us about that just after we made the booking. Also for any reason, they couldn’t find the keys of many rooms so for all of our stay we had to go to the reception every time we needed to go in the room. Lastly when we booked we paid the City tax as well and when we arrived they said it was extra, but it was already paid. At the end they didn’t let us pay twice.

Very spacy rooms, Elena from the reception very available and kind to help.

The actual location is good to be able to travel around the area, but I could NEVER recommend staying here.

Basically everything, this place is just really bad. The building we stayed in had some dodgy repairs that were ineffective. This resulted in water leaks onto the tiled floor that our son slipped on, but thankfully didn't injure himself. The buffet breakfast service was an unmitigated disaster every day we went. The staff were lackadaisical, the replenishing of hot food a joke, and no set tables for any newcomers. Surely it's embarrassing if people have to ask to have a table set after circling the restaurant, but that's the norm. Hot food like eggs and bacon only take 5-10 minutes to cook, so why would you have to wait over 20 minutes for either? The irony is that a manager oversees this in person, yet still misses obvious cues, but this is due to him sitting with other guests and talking. There is also a lack of information at booking. This became apparent when we checked in. To use the pools costs EUR7 per person per day. We asked if this included towel hire and were told yes. On the first day we went to use the pools (one afternoon after thunderstorms in the morning yet still 30+deg and 3 hours later), it was closed. The annoying aspect of this was we were at reception just before this, yet no sign was present, plus we told them we were going for a swim, yet nothing was said. So after a long walk in the sun, we returned to reception for a please explain. We got a sorry, but when we asked for a refund for that day, we were told that the resort rules are no refunds. We asked to speak with the manager, but surprisingly he wasn't at work for the next two days. We went elsewhere that day, and when we returned, we were told they tried to contact us to say the pools were now open, but we didn't answer. When questioned, they only rang the room, despite having our mobile numbers. When we did use the pools, we were told we would have to pay EUR5 per person for towel hire.

The comfy beds and the pool

Lack of kettle and mirrors in suite Not enough towels Breakfast lacking in diversity